Front Office Coordinator

SCP ENT & Allergy Services, LLC in; Gastonia (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization in North Carolina is seeking a Front Office Coordinator to manage patient interactions and support clinical operations. This role is essential for ensuring efficient front office operations and providing excellent customer service. The ideal candidate will be responsible for scheduling appointments, managing patient records, and facilitating communication within the practice. The position offers a supportive work environment with comprehensive health benefits and a focus on employee growth.

Benefits

Comprehensive Health Benefits

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short & Long Term Disability

Holidays & Paid Time Off (PTO)

Employee Assistance Program (EAP)

401(K) Match

Qualifications

• Experience in managing patient information and appointment scheduling.
• Ability to handle billing inquiries and process payments.

Responsibilities

• Greet and check-in patients professionally.
• Manage patient appointment scheduling and records.
• Coordinate communication between front office and clinical staff.

Skills

Customer Service

Communication

Job description

Front Office Coordinator (Administrative)

ENT Carolina, an affiliate of SENTA Partners, is an ENT specialty group with multiple locations in the greater Charlotte area.
SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary
The Front Office Coordinator at SENTA Partners serves as the first point of contact for patients, visitors, and staff. This role is vital in ensuring the smooth and efficient operation of the practice by managing front office tasks, providing excellent customer service, and supporting the clinical team. The Front Office Coordinator is responsible for scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.

Key Responsibilities

Greet and check-in patients in a friendly and professional manner.
Manage patient appointment scheduling, including rescheduling and cancellations.
Answer incoming phone calls, respond to inquiries, and direct calls as needed.
Collect and verify patient information, including insurance details and demographics.
Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
Process patient payments, handle billing inquiries, and provide receipts for transactions.
Coordinate communication between the front office, clinical staff, and physicians.
Monitor and maintain the cleanliness and organization of the front office area.
Assist patients with completing required forms and paperwork.
Manage office supplies, ensuring availability for front office operations.
Handle patient concerns or complaints with empathy and escalate issues when necessary.
Support the administrative needs of the practice, including data entry, filing, and correspondence.
Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.

What We Offer:

Comprehensive Health Benefits (Medical, Dental, and Vision)
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short & Long Term Disability
Holidays & Paid Time Off (PTO)
Employee Assistance Program (EAP)
Retirement Contribution Program - 401(K) Match

Clinic Hours:

Monday-Friday
Half-Day Fridays (office closes at 12pm)
No Weekends