Front Office Specialist (FOS)

Wellstar Health System; Georgia (VT); On-site; USD 35,000 - 45,000; Full time

Job summary

An established healthcare provider in Georgia is seeking a Front Office Specialist to join their team. This role involves delivering exceptional customer service and performing various administrative tasks in a fast-paced environment. The ideal candidate will have prior experience in a front office setting, excellent communication skills, and proficiency in Microsoft Office. Join a compassionate team dedicated to providing high-quality care and making a difference in patients' lives. If you thrive in a dynamic setting and enjoy helping others, this opportunity is perfect for you.

Qualifications

• 1-2 years front office experience in healthcare or a physician practice.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet patients and guests warmly.
• Schedule appointments and manage patient call wait times.
• Collect co-pays and outstanding balances.

Skills

Customer Service

Communication Skills

Microsoft Office Suite

Education

High School Diploma

Job description

WellStar Medical Group - Front Office Specialist (FOS)

WellStar Medical Group is a leading healthcare provider in Georgia, with over 600 physicians and 200 locations, offering primary care, specialty care, urgent care, and more. We are committed to delivering high-quality, compassionate care to our patients.

Job Description

The Front Office Specialist (FOS) provides exceptional customer service and performs various administrative tasks in a fast-paced healthcare environment. The ideal candidate has prior customer service experience and excellent communication skills.

Responsibilities

1. Customer Service

• Greet patients and guests warmly
• Answer calls and direct them appropriately
• Schedule appointments
• Inform patients about delays or wait times
• Coordinate with clinical staff for a smooth patient experience
• Manage patient call wait times

Operations/Revenue Cycle

• Register and check in patients
• Collect co-pays and outstanding balances
• Manage cash allowances
• Check patients out
• Send appointment reminders

Administrative

• Coordinate with the clinic regarding visitors and requests
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent
• 1-2 years front office experience in healthcare or a physician practice
• Previous customer service experience
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite

Application Process

Interested candidates can apply online at www.wellstar.org/careers.