Front Office Coordinator

SENTA ENT and Allergy Physicians; Gastonia (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading ENT specialty group in Gastonia as a Front Office Coordinator. This role is crucial for ensuring smooth operations, providing excellent customer service, and supporting the clinical team. Responsibilities include greeting patients, managing appointments, and maintaining patient records. The position offers comprehensive health benefits and a supportive work environment.

Benefits

Comprehensive Health Benefits

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short & Long Term Disability

Holidays & Paid Time Off (PTO)

Employee Assistance Program (EAP)

Retirement Contribution Program - 401(K) Match

Qualifications

• Medical reception experience preferred.
• Knowledge of standard clinic practices and policies.

Responsibilities

• Greet and check-in patients professionally.
• Manage patient appointment scheduling.
• Collect and verify patient information.

Skills

Organizational Skills

Customer Service

Communication

Education

High School Diploma or GED

Tools

MS Office

Electronic Medical Records (EMR)

Job description

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Brief Description

Brief Description

ENT Carolina, an affiliate of SENTA Partners, is an ENT specialty group with multiple locations in the greater Charlotte area.

SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary

The Front Office Coordinator at SENTA Partners serves as the first point of contact for patients, visitors, and staff. This role is vital in ensuring the smooth and efficient operation of the practice by managing front office tasks, providing excellent customer service, and supporting the clinical team. The Front Office Coordinator is responsible for scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.

Key Responsibilities

• Greet and check-in patients in a friendly and professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts for transactions.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with completing required forms and paperwork.
• Manage office supplies, ensuring availability for front office operations.
• Handle patient concerns or complaints with empathy and escalate issues when necessary.
• Support the administrative needs of the practice, including data entry, filing, and correspondence.
• Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.
  
  
  

What We Offer:

• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Retirement Contribution Program - 401(K) Match

• Clinic Hours:
• Monday-Friday
• Half-Day Fridays (office closes at 12pm)
• No Weekends
  

Requirements

• High school diploma or general education degree (GED) required
• Medical reception experience preferred
• Knowledge of standard clinic practices, policies and procedures
• Read, write, and comprehend simple instructions, short correspondence, and memos
• Effectively present information to customers, clients and peers
• Ability to work effectively both independently and as part of a team
• Possess strong organizational skills and the ability to multi-task
• Knowledge of MS Office and Electronic Medical Records (EMR)
  
  
  

Summary

• Certain US jurisdictions require SENTA Partners to provide new employees with a reasonable estimate of the salary for this role at the location in which the job may be performed. The posted salary range reflects our best estimate at the time of posting, though it's important to remember that actual salaries may vary. Factors that determine the final salary offer include office location, experience, skills, and current organizational needs.
• SENTA Partners is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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