Dental Front Office Coordinator

Heartland Dental LLC; Antioch (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading dental support organization as a Business Assistant, where you'll manage front office operations, provide exceptional patient care, and enjoy competitive benefits. This role is perfect for those passionate about helping teams deliver quality dental services in a collaborative environment.

Benefits

Health Insurance

Retirement Savings Plans

Paid Time Off

Daily Pay Access

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Regular HIPAA training required to protect PHI.

Responsibilities

• Greet and welcome patients, manage front office duties.
• Schedule appointments and file insurance claims.
• Partner with providers to optimize office potential.

Skills

Communication

Organizational Skills

Customer Service

Tools

Dentrix

Job description

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership — where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More about the role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front-loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry-leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

About Cane Ridge Dentist

Cane Ridge Dentist, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join a 19-person team that thrives on collaboration, communication, and community
• A fast-paced and friendly environment with modern technology and equipment to better serve our patients and team members

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI necessary for performing job-related functions; regular HIPAA training will be required; individuals must protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual or in-person training sessions periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment, a tuberculosis (TB) test is required for all new hires in dental office positions, to be completed prior to starting employment. This requirement does not apply in FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support to over 3,000 supported doctors across 39 states and D.C., in more than 1,800 dental offices. Each supported office is unique to its community. Supported doctors retain clinical autonomy and are united by the goal of delivering high-quality dental care and experiences.

At Heartland Dental, we are committed to diversity and inclusion. We provide equal opportunity in employment to all employees and applicants, protected by law.