Front Office Representative I - FT

Catalyst Physician Group; Keller (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Catalyst Physician Group in Keller, TX is seeking an entry-level Front Office Representative I to greet patients, manage check-ins and check-outs, answer phones, and deliver excellent customer service at the front desk.

The role includes Phreesia registration, insurance and demographics verification, co-pay collection, appointment scheduling, and coordination of rescheduling or no-shows. This is an entry-level position in healthcare administration with room to grow.

Qualifications

• High school diploma or equivalent required.
• 1 year of related customer-facing/administrative experience preferred.
• Excellent communication and organizational skills essential.
• Basic computer proficiency required.

Responsibilities

• Greet patients warmly and professionally at check-in/out.
• Answer phones and direct messages to appropriate staff.
• Handle Phreesia registration and verify patient demographics/insurance.
• Collect co-pays and balances at point of service.
• Schedule appointments and coordinate follow-ups per protocol.
• Maintain front office cleanliness and organization.
• Ensure HIPAA compliance in all interactions.
• Provide general administrative support to the office team.

Skills

Communication skills

Organizational skills

Customer service

Basic computer skills

Office experience

Education

High school diploma or equivalent

Tools

EHR system

Phreesia

Job description

Front Office Representative I - FT# Front Office Representative I - FTKeller - Keller, TX 76244## DescriptionThe **Front Office Representative I** is responsible for greeting patients, managing check-ins and check-outs, answering phones, and providing excellent customer service. This is an entry-level role designed for individuals beginning their career in healthcare administration.**ROLE AND RESPONSIBILITIES:*** Greet patients warmly and professionally and consistently creates a positive patient experience* Phreesia registration* Accurately check patients in and out using the electronic health record (EHR) system* Collect and verify insurance information and patient demographics* Collect co-pays and balances at the time of service* Answer incoming calls and direct messages appropriately* Schedule appointments and follow-up visits according to protocol* Coordinate rescheduling, cancellations, and no-show follow-ups* Verify insurance eligibility and benefits in advance* Maintain cleanliness and organization of the front office* Provide general administrative support to the office team* Adhere to patient privacy and HIPAA regulations## Qualifications**MINIMUM QUALIFICATIONS AND REQUIREMENTS:*** High school diploma or equivalent* Minimum 1 year of related experience in a customer-facing or administrative role preferred* Excellent communication and organizational skills* Basic computer proficiency