Front Office Representative I - FT

CATALYST PHYSICIAN GROUP - NTX PLLC; Keller (TX); On-site; USD 31,000 - 42,000; Full time

Job summary

CATALYST PHYSICIAN GROUP - NTX PLLC is seeking an entry-level Front Office Representative I in Keller, TX. You will greet patients, manage check-ins/outs, answer phones, and collect co-pays, providing a warm, organized patient experience.

This role focuses on administrative support in a healthcare setting, using the EHR system and Phreesia for registration while ensuring HIPAA compliance and accurate data entry. Opportunities to grow with the team exist.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of related experience in a customer-facing or administrative role preferred.
• Excellent communication and organizational skills.
• Basic computer proficiency.

Responsibilities

• Greet patients warmly and professionally.
• Check-in and check-out using the EHR system.
• Answer phones and direct messages appropriately.
• Collect co-pays and balances at the time of service.
• Schedule appointments and follow-up visits according to protocol.
• Coordinate rescheduling, cancellations, and no-show follow-ups.
• Verify insurance eligibility and benefits in advance.
• Maintain cleanliness and organization of the front office.
• Provide general administrative support to the office team.
• Adhere to patient privacy and HIPAA regulations.

Skills

Customer service

Communication

Organizational skills

Education

High school diploma or equivalent

Tools

EHR system

Phreesia

Job description

The Front Office Representative I is responsible for greeting patients, managing check-ins and check-outs, answering phones, and providing excellent customer service. This is an entry-level role designed for individuals beginning their career in healthcare administration.ROLE AND RESPONSIBILITIES:Greet patients warmly and professionally and consistently creates a positive patient experiencePhreesia registrationAccurately check patients in and out using the electronic health record (EHR) systemCollect and verify insurance information and patient demographicsCollect co-pays and balances at the time of serviceAnswer incoming calls and direct messages appropriatelySchedule appointments and follow-up visits according to protocolCoordinate rescheduling, cancellations, and no-show follow-upsVerify insurance eligibility and benefits in advanceMaintain cleanliness and organization of the front officeProvide general administrative support to the office teamAdhere to patient privacy and HIPAA regulationsMINIMUM QUALIFICATIONS AND REQUIREMENTS:High school diploma or equivalentMinimum 1 year of related experience in a customer-facing or administrative role preferredExcellent communication and organizational skillsBasic computer proficiency