Front Office Representative - Heart and Vascular (Days)

tannercareers; Villa Rica (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Tanner Medical Group is seeking a friendly and organized front desk associate to handle patient check-in and check-out, billing tasks, and appointment scheduling. You will be the first point of contact, ensuring a courteous, accurate, and efficient experience for every patient.

Responsibilities include answering phones, registering new patients, posting payments, and maintaining smooth patient flow in a fast-paced office. A high school diploma and good communication skills are required.

Qualifications

• Education: High School Diploma or GED.
• Experience: No prior work experience required.
• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills and a professional demeanor when dealing with the public.
• Ability to communicate effectively with coworkers, Tanner Medical Group, medical staff, patients, families and third-party payers.
• Ability to work in a fast-paced environment with interruptions and high-stress situations.

Responsibilities

• Front desk: Check-in and check-out duties for patients.
• Enter charges, collect deductibles and coinsurances, post payments and schedule follow-ups.
• Answer telephone lines and register new patients; make appointments.
• Maintain high level of customer service and accuracy; multi-task as needed.

Skills

Customer service

Public relations

Communication

Teamwork

Computer skills

Attention to detail

Education

High School Diploma or GED

Job description

Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: No prior work experience required

Qualifications

• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgement.
• Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations.
• Ability to interact and work well as a part of a team-oriented environment.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze and prioritize work
• Professional appearance
• Detail oriented
• Ability to switch-task
• Must possess initiative and drive to a project from beginning to a successful completion