Front Office Representative

INTEGRA Biosciences; Hudson (NH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

PTO & holidays

Growth opportunities

Professional development

Job summary

INTEGRA Biosciences Corp is seeking a friendly, organized Front Office Representative to join our team. This role is the first contact for visitors, employees, and customers, providing administrative and customer service support to keep daily operations running smoothly.

You will welcome guests, check in visitors, route calls via Teams, manage customer orders, maintain data accuracy, and handle mail and office supplies.

Qualifications

• 1+ year in receptionist/front office or customer service role.
• Excellent interpersonal and customer service skills.
• Strong verbal and written communication and attention to details.
• Outstanding organizational and time management abilities.
• Must be able to lift 25 lbs and work independently.

Responsibilities

• Welcome guests, customers, and employees professionally.
• Check in visitors and issue guest badges.
• Serve as the primary front desk contact.
• Route calls via Microsoft Teams to the right departments.
• Provide timely customer service and respond to inquiries.
• Enter and maintain customer and company data.
• Manage shared customer service email inboxes.
• Process customer orders and assist with order management.
• Maintain office supply inventory.
• Handle mail, deliveries, and breakroom supplies.
• Coordinate lunch arrangements for meetings.
• Support additional administrative tasks as assigned.

Skills

Customer service

Front desk

Communication

Organization

Multitasking

MS Office

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Outlook

Teams

Word

Excel

Job description

About Us

INTEGRA Biosciences Corp is an industry leader in innovative liquid handling products serving the medical diagnostics, pharmaceutical, biotechnology, and food industries. Our commitment to quality, customer service, and innovation has made us a trusted partner for organizations worldwide. We are seeking a friendly, organized, and customer-focused Front Office Representative to join our team. This position serves as the first point of contact for visitors, employees, and customers while providing administrative and customer service support that helps ensure efficient daily operations.

Job Type

Full-time

Location

On-Site

Primary Responsibilities

• Welcome guests, customers, and employees in a friendly and professional manner
• Electronically check in visitors and issue guest badges
• Serve as the primary point of contact at the front desk
• Answer and route incoming phone calls via Microsoft Teams to the appropriate departments and personnel
• Provide exceptional customer service by responding to questions, concerns, and requests in a timely manner
• Enter and maintain customer and company data accurately, reviewing information for completeness and accuracy
• Manage and monitor shared customer service email inboxes
• Process customer orders and assist with order management activities
• Maintain office supply inventory and coordinate ordering of supplies as needed
• Handle incoming mail and deliveries
• Restock office refrigerators and maintain kitchen and breakroom supplies
• Coordinate lunch arrangements and accommodations for meetings and visitors as requested
• Assist with additional administrative and customer service tasks as assigned

Qualifications

• At least 1 year of experience in a receptionist, front office, B2B customer service, or administrative support role
• Excellent interpersonal and customer service skills with a positive, approachable attitude
• Strong verbal and written communication skills and attention to details
• Outstanding organizational and time management abilities
• Ability to manage multiple priorities in a fast-paced environment
• Skilled in using Microsoft Office Suite daily, including Outlook, Teams, Word, and ExcelAbility to work independently while also contributing effectively as part of a team
• Professional appearance and demeanor
• Must be able to lift 25 lbs.
• High School diploma or equivalent

Preferred Qualifications

• Experience with customer order entry and order management processes
• Microsoft Office Outlook and Teams skills; knowledge of INFOR and/or Salesforce is a plus

What We Offer

• Competitive compensation
• Comprehensive benefits package including medical, dental, vision, life, STD and LTD insurance
• Generous paid time off and holidays
• Opportunity to work with a leading company serving the medical diagnostics, pharmaceutical, biotech, and food industries
• Professional development and growth opportunities

If you enjoy interacting with people, thrive in a customer-focused environment, and take pride in keeping operations running smoothly, we encourage you to apply today.