Medical Front/Back Office Representative Full Time

NEWPORT MESA AUDIOLOGY INC; Newport Beach (CA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Newport Mesa Audiology Inc. is seeking a Medical Front/Back Office Representative in Newport Beach, CA for a full-time role. The position focuses on front desk duties, patient check-ins/outs, scheduling, and coordinating with the back office.

A emphasis on customer service and accurate data handling helps support patient care. Qualifications include a high school diploma or GED and entry-level status, with preference for medical office and insurance knowledge.

Qualifications

• Minimum education equivalent to a 4-year high school diploma or GED.
• Entry-level position with potential for growth.
• Medical office experience is a plus, customer service experience is a plus.

Responsibilities

• Greet incoming patients and visitors.
• Check patients out, schedule follow-up appointments.
• Answer phones and guide patients.
• Assist in back office procedures; keep rooms clean and stocked.
• Data entry and maintaining patient files.
• Communicate with staff and patients about insurance coverage.

Skills

Customer service

Typing 45 wpm

Strong computer skills

Communication skills

Attention to detail

Multitasking

Problem solving

Punctual and reliable

Team player

Education

High school diploma or GED

Tools

eClinical

TIMS

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Medical Front and Back Office Representative

Well established Institute in Newport Beach invites you to join our team as Front/Back Office Representative. This exciting full-time opportunity offers learning and growth within the company for a caring professional who would like to develop their skills and knowledge in healthcare while making a difference in patients’ lives. Please note that this is not a Medical Assistant position.

Positive attitude, self-motivation, and a desire for personal growth is a requirement for this position.

Daily responsibilities include (but are not limited to):

Customer Service

• Greet incoming patients and visitors
• Check patient's out, schedule follow up appointments
• Answer phones and guide patients
• Assist in back office procedures in making sure rooms are clean, inventory stocked and to check on patient when needed.

Flexibility

• Coordinate with staff for timely care of patients
• Cross-train and help with front office, scheduling, medical records and phones as needed
• Participate in various projects and/or complete other tasks as assigned by management
• Team player ready to help with anything needed

Organization Skills

• Data entry
• Maintaining patient files
• Clean/maintain patient exam rooms and stock supplies

Communication Skills

• Effectively communicate with practice staff and patients on a regular basis
• Provide strong customer service in handling customer's inquiries regarding insurance coverage
• Document and update customer records based on phone interactions via database.
• Take and relay accurate messages
• Problem solving and assisting with various tasks
• Sell alternative payment plans when insurance is not covered
• Assist in department's general administrative reporting duties

Manage both outbound and inbound phone calls.

Qualifications

Education and Experience

• Minimum education equivalent to a 4-year high school diploma or GED.
• This in an entry-level position
• Medical office experience a plus
• Customer service experience a plus
• Insurance knowledge a plus

Skills and Abilities

• Quick learner/ Self-starter/ Able to work independently and approach tasks with a positive attitude
• Strong customer service skills
• Strong computer skills
• Typing 45 wpm or higher
• Strong attention to detail
• Must be able to work in a fast-paced environment with ability to prioritize, multi-task and think on your feet
• Strong ability to identify, analyze, and solve problems
• Must be punctual and reliable
• eClinical and/or TIMS knowledge a plus

Hours between Monday through Friday 6:30am- 6:30pm