Patient Access Representative

Insight Hospital and Medical Center; Dearborn (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Paid time off (vacation, holidays, and

Sick leave

401K with matching

Disability & life insurance

Supplementary coverages

Job summary

Insight Institute of Neuroscience & Neurosurgery (IINN) in the United States seeks a Patient Access Representative for their multi-specialty facility. You will be cross-trained across clinical admin processes and will handle phones, patient check-ins/outs, reminder calls, and EMR data entry, while maintaining strict patient confidentiality.

Ideal candidates demonstrate superior customer service, the ability to multitask in a fast-paced environment, and strong English communication skills.

Qualifications

• U.S. work eligibility required.
• HS diploma/GED required; degree preferred.
• Experience in customer service and insurance verification a plus.

Responsibilities

• Greet and assist patients in a friendly, professional manner.
• Perform data entry in EMR and verify patient information.
• Register patients and schedule appointments.
• Answer phone calls and assist with inquiries.
• Maintain patient confidentiality per policies.
• Coordinate with clinical teams as needed.

Skills

Customer service

Phone etiquette

English comms

Confidentiality

Multitasking

Education

High school diploma or GED

Associate or Bachelor’s in Business

Tools

Electronic Medical Record (EMR)

Job description

Insight Institute of Neuroscience & Neurosurgery (IINN)aims to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of any obstacles and challenges that may lie ahead. Our integrated team of medical professionals does so through creative, innovative techniques and care principles developed because of our continuous pursuit to improve the field of medicine. Our integrated team works together to find solutions to both common and complex medical concerns to ensure more powerful, reliable results. Having multiple specialties “under one roof” Insight achieves its purpose in providing a comprehensive, collaborative approach to neuromusculoskeletal care and rehabilitation to ensure optimal results. Our singular focus is Patient Care Second to None!

Job Summary:

Our meticulous and empathetic Patient Access Representative works in our Multi-Specialty facility to help provide patient care second to none!. The Patient Access Representative thrives in a fast-paced, team oriented environment with professionals in neurology, pain management, chiropractic, physical therapy and many more. The Patient Access Representative is cross-trained in all clinical administrative processes, therefore the Patient Access Representative will also answer phones, check in and out patients, perform patient reminder calls, and enter information into the EMR. The Patient Access Representative is required to maintain patient confidentiality at all times. Top candidates for this role demonstrate superior customer service skills focusing on patient/customer satisfaction.

Benefits for our Full Time Team Members:

• Comprehensive health, dental, and vision insurance coverage
• Paid time off, including vacation, holidays, and sick leave
• 401K with Matching; offerings vested fully @ 3 months of employment paired with eligibility to contribute
• Short & Long Disability, and Life Term insurance, complementary of Full Time Employment
• Additional Supplementary coverages offered @ employee's elections: Accident, Critical Illness, Hospital Indemnity, AD&D, etc.

Benefits for our Full Time Team Members:

• Comprehensive health, dental, and vision insurance coverage
• Paid time off, including vacation, holidays, and sick leave
• 401K with Matching; offerings vested fully @ 3 months of employment paired with eligibility to contribute
• Short & Long Disability, and Life Term insurance, complementary of Full Time Employment
• Additional Supplementary coverages offered @ employee's elections: Accident, Critical Illness, Hospital Indemnity, AD&D, etc.

Duties:

• Greets and interacts with patients in a friendly and polite manner
• Provides solutions for customers; troubleshoots as needed
• Perform data entry through Electronic Medical Record system.
• Maintain medical records and patient confidentiality
• Perform insurance verification as needed and directed
• Answer phone calls in a friendly and helpful manner
• Register patients and schedule appointments as directed
• Ability to multitask and move between responsibilities in fluid manner
• Adheres to departments standards and PolicyStat policies
• Other duties as assigned

Qualifications:

• Able to provide eligibility for employment for any U.S. employer
• High school diploma or general education degree (GED) required
• Associate’s or Bachelor’s Degree in Business or related field desired
• 6 months of relevant customer service experience preferred
• Previous experience performing insurance verification is a plus
• Ability to maintain a high level of confidentiality and professionalism at all times
• Detailed oriented, conscientious and committed to precision in work results
• Ability to relate to and work effectively with a wonderfully diverse populace
• Exceptional phone and interpersonal skills
• Proficiency with computers, preferably strong typing and desktop navigational skills
• Ability to multitask and move between responsibilities in fluid manner
• Ability to independently problem solve
• Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards
• Friendly, empathetic & respectful
• Reliable in work results, timeliness & attendance
• Able to work in a fast-paced, and stressful environment while maintaining positive energy
• Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance
• Committed to contributing to a positive environment, even in rapidly changing circumstances
• Is aware of standards and performs in accordance with them

Insight is an equal opportunity employer and values workplace diversity!