Front Office Representative

Integrated Medical Services (IMS); Buckeye (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

Life insurance

PTO

401K

Job summary

IMS Care Center, headquartered in Phoenix, is seeking a Front Office Representative for our Primary Care Clinic. The role centers on phone support, patient check-in/out, scheduling, and general front-office tasks in a patient-focused healthcare setting.

Ideal candidates have at least 1 year of customer service experience, strong communication skills, and familiarity with Microsoft Office and scheduling software. We offer a generous benefits package and a collaborative team culture.

Qualifications

• Minimum 1 year of customer service experience.
• Experience with Athena system a plus.
• Excellent customer service and communication skills.
• Ability to plan, coordinate and organize front office tasks.
• Excellent communication, initiative, team player.
• Attention to detail.
• Computer skills with Microsoft Office, scheduling software, and email applications.

Responsibilities

• Provide office support to front office staff to ensure efficiency.
• Check patients in and out.
• Receive and relay telephone messages.
• Efficient patient scheduling.
• Maintain updated scanning/filing system.
• Understand insurance referral processes.
• Provide word-processing and secretarial support.
• Ability to multi-task and execute delegated duties.

Job description

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS Care Center is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative in our Primary Care Clinic. The Front Office Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

Responsibilities

• Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow.
• Check patients in and out
• Receive direct and relay telephone messages
• Efficient patient scheduling
• Maintain and keep an updated scanning/filing system
• Have an understanding of insurance referral processes
• Provide word-processing and secretarial support
• Ability to multi-task and execute delegated duties

Requirements

• At least 1 year of customer service skills and experience
• Previous experience with Athena system a plus
• Excellent customer service and communication skills
• Ability to plan, coordinate and organize front office tasks and workflow
• Excellent communication skills, ability to take initiative, work well with an established team
• Attention to detail
• Computer skills using Microsoft software, scheduling software and email applications

Education

• High School Diploma or equivalent

Joining IMS more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do.

You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

• IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.