Front Office Receptionist

Brittany Lane Dds Msd Llc; United States; On-site; USD 36,000 - 46,000; Full time

Job summary

Brittany Lane Dds Msd Llc in the United States is seeking a friendly Front Office Receptionist to welcome patients and support a fast-paced dental practice.

You will manage multi-line calls, schedule appointments, check patients in/out, maintain records, and assist with front desk workflows while delivering exceptional customer service and teamwork. Ideal candidates stay organized, communicate clearly, resolve conflicts calmly, and thrive in a collaborative environment.

Qualifications

• Customer-focused front desk experience or aptitude for hospitality.
• Excellent communication and organizational skills.
• Ability to handle multi-line phone systems and scheduling with calm demeanor.

Responsibilities

• Greet patients with warmth and professionalism.
• Answer a multi-line phone system and schedule appointments.
• Check patients in and out efficiently.
• Manage patient records and electronic communications.
• Coordinate schedules and assist with administrative tasks.
• Provide outstanding service while maintaining smooth front desk workflow.
• Handle patient concerns with professionalism and empathy.

Skills

Customer service

Communication

Multitasking

Scheduling software

Phone etiquette

Organizational skills

Conflict resolution

Teamwork

Initiative

Tools

Scheduling software

Job description

Job Description

Are you someone who thrives in a fast-paced environment, loves helping people, and takes pride in delivering exceptional customer service? Our established private periodontal practice is looking for a warm, professional, and highly organized Front Office Receptionist to join our team.

As the first point of contact for our patients, you'll play a vital role in creating an outstanding patient experience from the moment they call or walk through our doors. We're looking for someone who is friendly, confident, and able to juggle multiple responsibilities while maintaining a calm, positive attitude.

What We're Looking For:

• Exceptional customer service and communication skills
• A positive, professional, and welcoming personality
• Strong multitasking abilities in a fast-paced environment
• Proficiency with computers and technology, including the ability to manage phone calls while navigating scheduling and patient management software
• A hardworking, dependable self-starter who takes initiative
• Excellent organizational skills and attention to detail
• Strong conflict resolution and problem-solving abilities
• The ability to work collaboratively while also being self-motivated
• A genuine desire to contribute to a supportive, team-oriented culture

Responsibilities Include:

• Greeting patients with warmth and professionalism
• Answering a multi-line phone system and scheduling appointments
• Checking patients in and out efficiently
• Managing patient records and electronic communications
• Coordinating schedules and assisting with administrative tasks
• Providing outstanding service to patients while maintaining a smooth front office workflow
• Handling patient concerns with professionalism, empathy, and effective conflict resolution

Why Join Our Team?

We are a patient-focused private periodontal practice committed to providing exceptional care in a welcoming and supportive environment. We value integrity, teamwork, professionalism, and a positive workplace culture. If you enjoy building relationships, take pride in your work, and want to be part of a team that truly cares about its patients and each other, we'd love to hear from you.