Front Office Receptionist

Petaluma Health Center; Rohnert Park (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off: 21 days

Holidays: 10 observed

Medical Insurance (deductible paid)

Dental Insurance

Vision Insurance

Gym Membership Discounts

401K Matching

FSA

Life Insurance

Long Term Disability

Employee Assistance Program

Job summary

Petaluma Health Center Inc in Southern Sonoma County and West Marin seeks a friendly Front Office Receptionist. You will greet patients, answer questions, register patients, and relay information about programs and insurances.

Responsibilities include ensuring forms are completed in the electronic health records, maintaining patient check-in metrics, and assisting with payments and scheduling. Bilingual English/Spanish is preferred.

Qualifications

• Greet patients and provide a positive front-desk experience.

Responsibilities

• Greet patients and drive a positive patient customer service experience.

Skills

Customer service

Bilingual English/Spanish

Phone etiquette

Data entry

Education

High School diploma or equivalent

1 year healthcare/customer service experience

Job description

Petaluma Health Center's mission is to provide high quality health care with access for all in Southern Sonoma County & West Marin. We pride ourselves on our Patient-Centered care while maintaining an engaging environment for our staff. The Center accomplishes this mission through collaborative, innovative programs, services and referral resources that meet the economic needs of the entire community.

FULL TIME EMPLOYEE BENEFITS:

• 21 Days of Paid Time Off
• 10 Observed Holidays
• Medical Insurance (Entire deductible paid by us!)
• 30 Chiropractor and Acupuncture visits per year included with enrollment in our health insurance plans (Kaiser and WHA)
• Dental Insurance
• Vision Insurance
• Gym Membership Discounts at Active Wellness Center and 24-Hour Fitness!
• 401K Matching after 1 year of employment
• Flexible Spending Account, Dependent Care FSA
• Life Insurance (included at no cost to the employee)
• Long Term Disability (included at no cost to the employee)
• Employee Assistance Program (included at no cost to the employee)

Summary

The Front Office Receptionist greets and welcomes all patients to the center as they enter the front office waiting rooms. The Front Office Receptionist is responsible for answering questions, registering patients, and relaying information on the programs and insurances.

Areas of Responsibility:

• Responsible for greeting patients and driving a positive patient customer service experience
• Responsible ensuring required forms are fully and appropriately completed and entered into electronic health records
• Monitor and maintain goal levels of patient check in per hour, patient collection and accurate capturing of insurance and programs
• Reconcile monies with batch detail and report and ensures safe keeping of all cash, checks, and credit card transactions receivedil
• Schedule appointments according to policies and procedures, appointment matrix, proper visit types, and other current guidelines.
• Verify insurance and program eligibility by using insurance websites or program guidelines

Education/Experience:

• High School or equivalent or higher education
• Minimum of one-year experience in a health care related field or customer service

Language Skills

Ability to effectively present information and respond to questions and requests from patients, co-workers, and others as necessary. Bilingual in English and Spanish; verbal required, written preferred.