Customer Service Representative at Petaluma Health Center INC

Wayne State University; Petaluma (CA); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Wayne State University is seeking a Customer Service Representative for a fully remote role. You will be the first point of contact for patients, handling inbound calls, scheduling appointments, and answering questions about services and insurance while delivering compassionate support.

The ideal candidate brings experience in customer service or healthcare, strong communication skills, and the ability to work independently from a remote setting.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to work independently in a remote environment.
• Reliable high-speed internet and a quiet, dedicated workspace.
• Proficiency with computers, email, and electronic health record systems.
• Availability to work full-time, including occasional evenings or weekends.
• Commitment to maintaining patient privacy and confidentiality (HIPAA).

Responsibilities

• Handle inbound calls from patients and schedule appointments.
• Answer questions about services and insurance.
• Provide compassionate support to help patients access care.
• Collaborate with care teams to ensure patients feel heard and well served.

Skills

Verbal communication

Written communication

Remote work ability

Computer & email proficiency

Full-time schedule incl. evenings/week

HIPAA privacy awareness

Data entry accuracy

Job description

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Job Summary

We are seeking a Customer Service Representative to join our team in a fully remote role. As the first point of contact for our patients, you will handle inbound calls, schedule appointments, answer questions about services and insurance, and provide compassionate support that helps people access the care they need. You will work closely with our care teams to ensure every patient feels heard, respected, and well served.

Requirements

To succeed in this role, you will need:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to work independently in a remote environment
• Reliable high-speed internet and a quiet, dedicated workspace
• Proficiency with computers, email, and electronic health record systems
• Availability to work full-time, including occasional evenings or weekends
• Commitment to maintaining patient privacy and confidentiality (HIPAA)

Qualification

The ideal candidate will bring:

• Previous experience in customer service, healthcare, or a call center environment
• Bilingual English/Spanish strongly preferred
• Strong problem-solving and multitasking abilities
• Familiarity with insurance verification and scheduling workflows a plus
• Compassionate, patient-first attitude and a team-oriented mindset
• High attention to detail and accurate data entry