Front Office Receptionist

QualDerm Partners; Orland Park (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player in dermatology seeks a dedicated Front Office Receptionist to join their team. In this pivotal role, you will ensure smooth patient registration and provide exceptional customer service to patients and staff. Your responsibilities will include managing patient flow, verifying insurance, and maintaining confidentiality in a supportive environment. With a commitment to skin health and community education, this role offers an opportunity to make a meaningful impact while enjoying competitive compensation and comprehensive benefits. Join a culture that values diversity and inclusion, and contribute to a mission that prioritizes patient care and support.

Benefits

Comprehensive Health Coverage

Generous 401(k)

Paid Time Off

Life Insurance

Disability Coverage

Wellness Plans

Employee Discounts

Referral Bonuses

Qualifications

• 1+ year of customer service experience in a healthcare setting preferred.
• High School Diploma required; Associate's Degree preferred.

Responsibilities

• Greet patients, manage communication, and register patients in the system.
• Schedule appointments and verify patient information and insurance details.

Skills

Customer Service

Patient Registration

Communication Skills

Insurance Verification

Education

High School Diploma

Associate's Degree

Tools

Practice Management System (EMR)

Job description

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Description

With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm, we are united in our purpose: to educate, protect, and care for your skin. We are committed to providing the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!

Our mission is to educate communities and healthcare professionals about skin health, including skin cancer prevention, risk factors, and how to achieve healthy skin through annual skin exams and dermatologic care.

We aim to deliver the latest, proven, proactive, and comprehensive dermatologic care to the populations we serve, making high-quality skin care more accessible and timely while fostering a rewarding work environment for our providers and employees.

We offer competitive compensation and benefits, along with a culture that is unmatched!

Job Type: Full Time

Job Summary

The Front Office Receptionist will be responsible for accurate and timely patient registration using medical systems. This role involves verifying insurance coverage, providing excellent customer service to patients, physicians, and staff, and managing patient flow and documentation.

Essential Duties and Responsibilities

• Greet patients and visitors, answer inquiries, and manage communication via phone and in person.
• Register patients in the Practice Management System (EMR), creating new accounts as needed.
• Prepare patient paperwork and reschedule no-shows.
• Schedule appointments, answer patient questions, and ensure patient comfort.
• Respond to emergencies appropriately and efficiently.
• Update and verify patient information and insurance details.
• Manage the reception area, collect payments, and maintain confidentiality.
• Follow policies and procedures, contribute to team efforts, and demonstrate superior customer service.
• Perform other duties as assigned.

Requirements

• High School Diploma required; Associate's Degree preferred.
• At least 1 year of customer service experience in a healthcare setting preferred.

Benefits

• Competitive pay, comprehensive health coverage, generous 401(k), paid time off, life insurance, disability coverage, wellness plans, employee discounts, and referral bonuses.

QualDerm Partners is an equal opportunity employer, celebrating diversity and committed to inclusion. Applicants must be authorized to work in the U.S. on a full-time basis.