Front Office Receptionist

The Estate Planning Centers at Coulter & May, P.C.; Monroeville (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player in legal services is seeking a dedicated Receptionist to join its team in Monroeville, PA. This full-time, on-site role is pivotal in ensuring a positive client experience, especially for older individuals who may need extra patience and empathy. The ideal candidate will possess strong communication skills and be detail-oriented, ensuring smooth office operations. Join a collaborative and respectful workplace that values its staff and offers opportunities for advancement, along with benefits such as paid vacation and parental leave. If you are looking to make a meaningful impact in a supportive environment, this position is for you.

Benefits

Paid Vacation

Paid Holidays

Parental Leave

Discretionary Performance Bonuses

Qualifications

• Clear communication skills are essential for client interactions.
• Detail-oriented and organized to manage appointments effectively.

Responsibilities

• Answer and direct phone calls, greeting clients at the front desk.
• Manage appointments and maintain office supplies.

Skills

Communication Skills

Detail-oriented

Organizational Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

High School Diploma

Associate's Degree or Technical Certification

Tools

Microsoft Office Suite

Job description

Co Managing Partner at The Estate Planning Centers at Coulter & May, P.C.

About Us

The Estate Planning Centers at Coulter & May, P.C. (EPC) is a growing law firm providing comprehensive estate planning and administration services to families in Pittsburgh and the surrounding areas. We strive to provide a positive experience for our clients, and our staff is critically valuable to that mission. Our workplace culture emphasizes collaboration, transparency, and respect, with opportunities for advancement and benefits that include paid vacation and holidays, parental leave, and discretionary performance bonuses.

Position Summary

This is a full-time, on-site role located in Monroeville, PA, for a Receptionist. The Receptionist will be responsible for creating a positive experience for clients by answering and directing phone calls and greeting clients at the front desk. Daily tasks include managing appointments and calendars, responding to inquiries from prospective and existing clients, maintaining and ordering office supplies, and supporting attorneys and paralegal staff as needed. This front-line role is essential in ensuring a positive client experience—especially for older individuals who may require extra patience and empathy—and in maintaining smooth office operations.

Minimum Qualifications

• Concise and clear communication skills, both written and verbal
• Detail-oriented and organized
• Ability to work efficiently both independently and as part of a team
• Proficiency with Microsoft Word, Excel, and Outlook
• High school diploma or equivalent

Preferred Qualifications

• Prior experience as a receptionist or legal secretary
• Familiarity with legal terminology
• Experience with estate planning or administration
• Associate's Degree or Technical Certification in a related field (e.g., CAP)

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Industry: Legal Services