Front Office Host

Miraval Resorts & Spas; Town of Lenox (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading wellness resort as a Front Office Host where you will manage guest interactions and enhance their experience. This role is vital in creating a welcoming environment, ensuring guests feel valued and informed about hotel services. With a focus on communication and guest service, you will represent the resort at the front desk, contributing to its mission of wellness and hospitality.

Benefits

World-class resort amenities

Recognition as one of Fortune’s 100 best companies to work for

Unlimited access to fitness, yoga, and lectures

Competitive pay plus incentive and bonus packages

$1,000 tuition reimbursement after 12 months

Employee discounts on spa services and programming

Discounted and complimentary rates at Hyatt Hotels

Flexible scheduling options

Qualifications

• Experience in hotel front office operations preferred.
• Ability to handle fast-paced, guest-interaction-heavy environment.

Responsibilities

• Manage guest registration process and communicate hotel services.
• Engage in casual conversations with guests.
• Process payments and respond to guest inquiries.

Skills

Communication

Guest Service

Computer Skills

Job description

Join to apply for the Front Office Host role at Miraval Resorts & Spas

Organization: Miraval Berkshires Resort and Spa

Summary

Your journey begins now! At Miraval Berkshires, our purpose is to bring imagination, authenticity, and meaning to wellness. We strive to bring out the best in all we do for our guests and colleagues, fostering a space where everyone can feel comfortable and valued.

Candidates interested in joining us should believe in the power of the individual and understand that every role has significance to Miraval's mission.

Role Responsibilities

• Manage guest registration process and communicate hotel services and promotions.
• Engage in casual conversations with guests, enhancing their experience.
• Process payments and respond to guest inquiries.
• Represent Miraval as the face of the hotel at the front desk.

Ideal Candidate

• Experience in hotel front office operations preferred.
• Exceptional communication and guest service skills.
• Ability to handle fast-paced, guest-interaction-heavy environment.
• Empathetic, friendly, and engaging personality.

Benefits and Perks

• World-class resort amenities.
• Recognition as one of Fortune’s 100 best companies to work for.
• Unlimited access to fitness, yoga, and lectures.
• Competitive pay plus incentive and bonus packages.
• $1,000 tuition reimbursement after 12 months.
• Employee discounts on spa services and programming.
• Discounted and complimentary rates at Hyatt Hotels.
• Flexible scheduling options.

Qualifications

• Desire to satisfy others in a dynamic environment.
• Proficient in computer skills.
• Strong verbal and written communication skills.
• Ability to stand for extended periods.

We are an equal opportunity employer, considering all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Hospitality
• Industry: Hospitality