Front Office Program – 11131

CETUSA; Dayton (OH); Hybrid; USD 28,000 - 34,000; Full time

Job summary

CETUSA in Dayton, OH offers a structured internship program at a stylish hotel in the Water Street District. You will train across front office operations, reservations, and guest registration, learning brand standards and guest service practices.

The program emphasizes upselling, supervisory skills, and progression into management duties. Applicants should be hospitality or tourism management students or recent graduates within 12 months, fluent in English, and have computer skills.

Qualifications

• Fluent in English (reading, writing, speaking).
• Experience in customer service or front desk helpful.
• Proficient with computer systems and software.

Responsibilities

• Train across front office operations, reservations, and guest registration.
• Learn hotel and brand guest service standards.
• Learn how to upsell rooms and promote hotel services.
• Develop management and supervisory skills.
• Must be hospitality or tourism management student or recent graduate within 12 months (Internship) or with foreign credential + 1 year experience (Trainee).
• Friendly, outgoing, organized, self-reliant, efficient, and computer-literate.

Skills

English fluency

Customer service

Computer skills

Organizational skills

Education

Hospitality/Tourism Management degree

Job description

Start Date: November/December 2026
Training Duration: 12 months
Hours: 32-40 hours per week
Compensation:$15.00 per hour
Housing: none provided
Number of Positions Offered: 1

Host Company Description:

The host company is a stylish, modern hotel in downtown Dayton’s Water Street District – a walkable, vibrant area near restaurants, bars, breweries, entertainment venues, and the Day Air Ballpark. This area is known for its community events and urban outdoor spaces, ideal for hangouts, strolling among the local shops and restaurants, or catch a Dayton Dragons game!

Position Description:

• Train with all aspects of front office operations, reservation system, and guest registration process
• Learn hotel and brand guest service standards
• Learn how to upsell guest rooms and promote hotel services
• Advance management skills and supervisory duties
• To apply for the Internship program, applicants must be hospitality or tourism management undergraduate/graduate students OR a be recent graduates who begin program within 12 months of the graduation date
• To apply for the Trainee program, applicants must have either a degree or professional certificate from a foreign post-secondary academic institution and at least 1 year of prior related work experience in the hospitality or tourism management field acquired outside the United States OR 5+ years of experience in this field.
• Fluent in English (reading, writing, and speaking skills)
• Must be friendly, outgoing, organized, self-reliant, efficient and have computer skills