Hotel Front Office Internship: Guest Service & Ops Training

CETUSA; Dayton (OH); Hybrid; USD 28,000 - 34,000; Full time

Job summary

CETUSA in Dayton, OH offers a structured internship program at a stylish hotel in the Water Street District. You will train across front office operations, reservations, and guest registration, learning brand standards and guest service practices.

The program emphasizes upselling, supervisory skills, and progression into management duties. Applicants should be hospitality or tourism management students or recent graduates within 12 months, fluent in English, and have computer skills.

Qualifications

• Fluent in English (reading, writing, speaking).
• Experience in customer service or front desk helpful.
• Proficient with computer systems and software.

Responsibilities

• Train across front office operations, reservations, and guest registration.
• Learn hotel and brand guest service standards.
• Learn how to upsell rooms and promote hotel services.
• Develop management and supervisory skills.
• Must be hospitality or tourism management student or recent graduate within 12 months (Internship) or with foreign credential + 1 year experience (Trainee).
• Friendly, outgoing, organized, self-reliant, efficient, and computer-literate.

Skills

English fluency

Customer service

Computer skills

Organizational skills

Education

Hospitality/Tourism Management degree

Job description

CETUSA in Dayton, OH offers a structured internship program at a stylish hotel in the Water Street District. You will train across front office operations, reservations, and guest registration, learning brand standards and guest service practices.

The program emphasizes upselling, supervisory skills, and progression into management duties. Applicants should be hospitality or tourism management students or recent graduates within 12 months, fluent in English, and have computer skills.