Front Office & Patient Experience Specialist

EyeCare Associates, Inc.; Southside (AL); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Competitive Base Pay

Paid Maternity Leave

Employee Discounts

Job summary

EyeCare Partners seeks a Front Office Specialist to be the first point of contact, setting the tone for a world class Total Patient Experience. You will handle check-in/out and perform essential administrative duties to keep patient flow smooth.

In this PRN role, you will greet patients, answer phones, verify insurance, collect payments, and support office operations while maintaining HIPAA compliance. The position offers a full benefits package, paid time off, and competitive base pay.

Qualifications

• Minimum of 1 year in a position interacting with customers/patients.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.
• High School Diploma or GED required.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Greet patients promptly with a smile and thank them when they leave.
• Answer phones and assure prompt, courteous service at all times.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with HIPAA and all company policies; perform general office duties.

Skills

Customer service

Medical office experience

Optometry/ophthalmology experience

Excel

Word

PowerPoint

Outlook

Education

High School Diploma or GED

Job description

EyeCare Partners seeks a Front Office Specialist to be the first point of contact, setting the tone for a world class Total Patient Experience. You will handle check-in/out and perform essential administrative duties to keep patient flow smooth.

In this PRN role, you will greet patients, answer phones, verify insurance, collect payments, and support office operations while maintaining HIPAA compliance. The position offers a full benefits package, paid time off, and competitive base pay.