Front Office Patient Experience Coordinator

Chicago ENT; Skokie (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision benefits

401(k) match

Vacation time

Weekends off

Job summary

Chicago ENT in Skokie, IL is seeking a Patient Care Coordinator – Front Office to be the welcoming hub of the clinic. You will register patients, verify demographics and insurance, collect copays, and ensure all forms are completed and entered into the EMR.

You will collaborate with providers, medical assistants, and scheduling staff to keep patient flow smooth, handle referrals, enter data, and support scheduling adjustments as needed. This role reports to the Front Office Lead.

Qualifications

• High school diploma or equivalent required.
• Experience using an EMR in a Windows environment.
• Bilingual in English and Spanish (speaking, writing, comprehension).
• Proficient typing: 30+ wpm with 90% accuracy.

Responsibilities

• Welcome patients and visitors in a courteous and professional manner.
• Register patients and verify demographic and insurance information for ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, and Post-Operative appointments.
• Collect copayments, outstanding balances, and any required patient documentation.
• Check patients in and out and ensure all follow-up appointments, testing, and referrals are scheduled before the patient leaves the office.
• Review provider schedules in advance to ensure accuracy and readiness for clinic.
• Monitor and respond to inbound patient correspondence through the EMR/infor system.
• Ensure all required registration materials are completed (demographics, HIPAA acknowledgments, patient rights and responsibilities, questionnaires).
• Sort and route incoming faxes to the appropriate department or provider.
• Initiate clinic rescheduling when providers are unavailable or emergency cases require adjustments.
• Coordinate with clinical staff regarding late arrivals and rooming delays.
• Respond to inquiries via telephone, email, SMS, and EHR systems.
• Assist with cross-training and group administrative tasks and coverage as directed.

Skills

Bilingual English/Spanish

Typing 30 wpm

EMR navigation

Windows proficiency

Education

High school diploma

Tools

Infor EMR

Job description

Chicago ENT in Skokie, IL is seeking a Patient Care Coordinator – Front Office to be the welcoming hub of the clinic. You will register patients, verify demographics and insurance, collect copays, and ensure all forms are completed and entered into the EMR.

You will collaborate with providers, medical assistants, and scheduling staff to keep patient flow smooth, handle referrals, enter data, and support scheduling adjustments as needed. This role reports to the Front Office Lead.