Front Office & Patient Access Leader

Neighborhood Outreach Access to Health; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

Neighborhood Outreach Access to Health (NOAH) in Phoenix seeks a Front Office Manager to lead patient registration and daily front office operations across clinics. You will oversee Front Office Supervisors, ensure policy compliance, and support efficient workflows.

The role requires strong communication, customer service, and supervisory experience, with a background in business or public health and a willingness to maintain data quality and reporting.

Qualifications

• Bachelor's degree in Business Administration, Public Health or related field, OR 4 years related experience.
• 4 years experience in customer service, patient access/registration, or insurance knowledge.
• 2 years supervisory experience.
• New hires must pass background check and drug testing.
• Current Level 1 Fingerprint Clearance Card or clearance within 7 days.
• Basic Life Support certification.

Responsibilities

• Oversee Front Office Supervisors and provide guidance across all clinics.
• Ensure compliance with organizational policies and procedures.
• Maintain financial integrity and monitor performance against KPIs.
• Collaborate with departments to support cross-functional workflows.
• Audit patient registrations for accuracy and timeliness.
• Monitor patient queues and complete data reporting as directed.

Skills

Communication

Active listening

Conflict management

Customer service

Front office procedures

Business principles

Management concepts

Training techniques

Team leadership

Education

Bachelor's degree in Business Administration

Bachelor's degree in Public Health

4 years related experience

Job description

Neighborhood Outreach Access to Health (NOAH) in Phoenix seeks a Front Office Manager to lead patient registration and daily front office operations across clinics. You will oversee Front Office Supervisors, ensure policy compliance, and support efficient workflows.

The role requires strong communication, customer service, and supervisory experience, with a background in business or public health and a willingness to maintain data quality and reporting.