Front Office Supervisor, Health Center Operations

Neighborhood Outreach Access To Health; Phoenix (AZ); On-site; USD 30,000 - 39,000; Full time

Job summary

Neighborhood Outreach Access to Health (NOAH) is seeking a Front Office Supervisor to supervise front office staff across multiple provider lines at the Palomino Health Center in Phoenix, AZ. The role includes recruiting, coaching, and ensuring adherence to policies and patient-centered procedures.

Ideal candidates will have a High School Diploma or GED with 2+ years of clinical office experience; Associate's degree or vocational schooling is preferred.

Qualifications

• Excellent communication skills.
• Excellent management skills.
• Excellent conflict management and negotiation skills.
• Ability to listen and identify/resolve issues.
• Thorough understanding of customer and management services and standards.
• Thorough understanding of medical front-office procedures, standards, and best practices.
• Basic understanding of business and management principles.

Responsibilities

• Implements protocols to meet organizational goals, including productivity, quality, and patient satisfaction.
• Ensures standardized implementation of policies and procedures and informs staff of updates.
• Ensures day-to-day front office operations are completed accurately.
• Ensures operations meet regulatory guidelines; maintains equipment and supplies.
• Provides supervisory coverage for Back Office in the supervisor's absence.
• Creates and maintains the front office work schedule and provides coverage as needed.
• Responsible for continuity of practices, including collections and end-of-day reconciliation.
• Interfaces with patients to resolve concerns and questions.
• Maintains accurate scheduling of provider appointments and EMR templates.
• Serves as liaison with the Patient Engagement Center.
• Orders office supplies and maintains inventories per department standards.
• Attends meetings, trainings, and community outreach activities.
• Performs other related duties as assigned.

Skills

Excellent communication

Excellent management

Conflict management

Active listening

Customer service standards

Medical front-office procedures

Business principles

Education

High School Diploma or GED

2+ years clinical office experience

Associate's degree or vocational schooling (preferred)

Job description

Neighborhood Outreach Access to Health (NOAH) is seeking a Front Office Supervisor to supervise front office staff across multiple provider lines at the Palomino Health Center in Phoenix, AZ. The role includes recruiting, coaching, and ensuring adherence to policies and patient-centered procedures.

Ideal candidates will have a High School Diploma or GED with 2+ years of clinical office experience; Associate's degree or vocational schooling is preferred.