Front Office Manager

Neighborhood Outreach Access to Health; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

Neighborhood Outreach Access to Health (NOAH) in Phoenix seeks a Front Office Manager to lead patient registration and daily front office operations across clinics. You will oversee Front Office Supervisors, ensure policy compliance, and support efficient workflows.

The role requires strong communication, customer service, and supervisory experience, with a background in business or public health and a willingness to maintain data quality and reporting.

Qualifications

• Bachelor's degree in Business Administration, Public Health or related field, OR 4 years related experience.
• 4 years experience in customer service, patient access/registration, or insurance knowledge.
• 2 years supervisory experience.
• New hires must pass background check and drug testing.
• Current Level 1 Fingerprint Clearance Card or clearance within 7 days.
• Basic Life Support certification.

Responsibilities

• Oversee Front Office Supervisors and provide guidance across all clinics.
• Ensure compliance with organizational policies and procedures.
• Maintain financial integrity and monitor performance against KPIs.
• Collaborate with departments to support cross-functional workflows.
• Audit patient registrations for accuracy and timeliness.
• Monitor patient queues and complete data reporting as directed.

Skills

Communication

Active listening

Conflict management

Customer service

Front office procedures

Business principles

Management concepts

Training techniques

Team leadership

Education

Bachelor's degree in Business Administration

Bachelor's degree in Public Health

4 years related experience

Job description

Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that offers comprehensive, integrated, and affordable healthcare services to people in need. We serve over 40,000 neighbors with a variety of services, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education programs.At NOAH, we are dedicated to promoting the overall wellness of our employees by fostering a supportive and balanced work environment. We understand the importance of physical, mental, and emotional well-being, and we strive to create a workplace where our team members can thrive both personally and professionally. Join us in making a difference in our community while enjoying a fulfilling and rewarding career.Job Summary:The Front Office Manager will lead patient and operational strategies and is accountable for the efficient day-to-day front office activities across all clinics regarding patient registration and satisfaction, business, and financial matters.Duties/Responsibilities:Oversees the clinic Front Office Supervisors and provides support, coverage, and guidance with the overall management of all front office activities.Ensures compliance with all organizational and departmental policies and procedures.Demonstrates accountability for the financial integrity of the organization.Monitors trends on industry changes and effectively communicates changes to key stakeholders while providing continuous education to the front office teams.Collaborates with other departments to build and support cross-functional workflows to meet key performance indicators.Responsible for auditing patient registrations for accuracy and thoroughness.Monitors patient work queues for timely completion and trends.Completes data reporting as directed.Required Skills/Knowledge/Abilities:Excellent communication, listening, and conflict management skills.Thorough understanding of customer and management services and standards.Thorough understanding of medical front-office procedures, standards, and best practices.Basic understanding of business and management principles.Strong understanding of community needsDemonstrated experience in successful training techniquesEducation and Experience:Bachelor's degree in Business Administration, Public Health or related field or 4 years related experience4 years experience in customer service, patient access and registration, and or insurance and coverages knowledge.2 years supervisory experienceOther Requirements:New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).Current Level 1 Fingerprint Clearance Card or must pass fingerprint clearance within 7 daysBasic Life Support certification