Operations Manager

Summit Hospitality Incorporated; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Personal time/Vacation time

Insurance benefits

Quarterly Bonuses

Hotel Discounts

Job summary

SUMMIT HOSPITALITY GROUP seeks an Operations Manager for the Hotel Division. You will lead front desk operations, oversee staff training, scheduling, and cross-department communication to guarantee guest satisfaction. This visible role requires adherence to brand standards and franchise policies; F&B duties with The Asbury Restaurant are included.

The position emphasizes high energy leadership, professional communication, and a proactive approach to problem resolution in a hospitality setting.

Qualifications

• 2–5 years in name-brand hotel or restaurant environments.
• Progressive management experience preferred.
• Service-oriented with professional presentation.
• Clear written and verbal English communication.
• F&B experience with serving/hosting.

Responsibilities

• Manage Front Office operations and staffing plans.
• Develop and manage budget and labor costs with AGM & GM.
• Ensure adherence to budget and staffing levels.
• Resolve guest complaints promptly and professionally.
• Coordinate with Housekeeping and other departments.
• Oversee training and development of staff.

Skills

Hotel/Restaurant mgmt

Customer service focus

Communication skills

Microsoft Excel

Staff training

Education

Hotel/Hospitality degree (asset)

Tools

Microsoft Office

Job description

SUMMIT HOSPITALITY GROUP: OPERATIONS MANAGER JOB DESCRIPTION

SUMMARY

The PM Operations Manager for the Hotel Division of Summit Hospitality Group has leadership responsibility for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Operations Manager will possess strong communication and people skills and a sense of urgency for resolving guest problems and issues with a friendly manner and ensure that appropriate action(s) are taken to guarantee guest satisfaction. This is a very visible position for which adherence to corporate policies and procedures as well as Franchise Brand standards, is paramount. They must also have F&B experience as they will assist in day to day operations with The Asbury Restaurant. This is a PM Operations manager position.

PREREQUISITES/QUALIFICATIONS

• A minimum of 2-5 years of experience with name-brand hotel/restaurant companies
• 2-5 years of progressive management experience preferred
• Service-oriented style with professional presentation and interpersonal skills
• Hotel/Hospitality degree is an asset
• Clear concise, written and verbal communication skills (English)
• Proficient in Microsoft & Excel
• High energy, entrepreneurial spirit, motivational leader.
• Interest in career progression in hotel/hospitality management roles
• F&B Experience in serving/ hosting or leading

WORK ENVIRONMENT

• Flexible work schedule
• Able to lift 25 lbs.
• Valid Driver’s License
• Sitting, standing, and moving for extended periods of time

Benefits

• Personal time/Vacation time
• Insurance benefits
• Quarterly Bonuses
• Hotel Discounts

Summit Hospitality Group is an Equal Opportunity Employer.

Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.

DUTIES & RESPONSIBILITIES

• The expectations of this position require a 50 hour work week, which includes weekends/evenings (Saturday and/or Sunday). Hours beyond 50 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt
• Responsible for short and long term planning and management of the hotel’s Front Office operations
• Develop and recommend the budget, labor costs plans in collaboration with the AGM & GM of the hotel
• Strict adherence to the approved budget for the hotel operations
• Ensure proper staffing levels for customer service goals
• Maintain guest room inventory
• Coach and counsel employees to reflect Corporate and Brand Service Standards and Procedures
• Perform all tasks of a Front Office staff as needed to facilitate service
• Ops Manager tasks include: Coding invoices, daily deposits, accounts receivables, scheduling, processing/protecting petty cash, and room inspections
• Maintain excellent communications with Housekeeping Department
• Maintain information on prices, rates, special packages, programs, etc.
• Investigate, analyze, resolve and report guest complaints in a timely fashion
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon tasks and responsibilities
• Cover open shifts due to call offs and/or low business levels
• Must be able to work all shift including weekends and evenings
• Capable of developing and training subordinates
• Inspect public areas and ensure proper cleanliness
• Duties are subject to change and additional responsibilities/tasks may be assigned as needed