Front Office & Operations Leader — Guest Experience

Ellenco Estágios e Treinamentos; Oakley (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Core Hotels, LLC. is seeking a Front Office Manager to oversee all front office operations, guest services, and related functions in a hotel setting.

The role emphasizes strong leadership, staff development, and ensuring exceptional guest experiences while maintaining profitability. A COO/GENERAL MANAGER presence and collaboration with other departments are required to succeed in this fast-paced environment.

Qualifications

• College degree preferred.
• Visual Matrix PMS preferred.
• Minimum of two years of experience in a similar position.
• Knowledge of front desk/accounting/Human Resources procedures and protocol.
• Exceptional communication skills.
• Bilingual English/Spanish a plus!

Responsibilities

• Manage all Front Office operations including guest service, registration, room availability and profitability.
• Monitor and develop team member performance, including scheduling, counseling and evaluations.
• Address guest inquiries and issues promptly to maintain high service standards.
• Ensure compliance with hotel standards and company policies.
• Lead budgeting, forecasting and strategic planning for hotel operations.
• Recruit, hire, train and evaluate department heads; provide coaching and recognition.

Skills

Exceptional communication

Bilingual English/Spanish

Education

College degree

Tools

Visual Matrix PMS

Job description

Core Hotels, LLC. is seeking a Front Office Manager to oversee all front office operations, guest services, and related functions in a hotel setting.

The role emphasizes strong leadership, staff development, and ensuring exceptional guest experiences while maintaining profitability. A COO/GENERAL MANAGER presence and collaboration with other departments are required to succeed in this fast-paced environment.