Front Office Operations Lead - Guest Experience

Hyatt Hotels Corporation; Park City (UT); On-site; USD 70,000 - 90,000; Full time

Job summary

Hyatt Centric Park City, tucked into the Wasatch Mountains, seeks an Assistant Operations Manager - Front Office to lead guest services and oversee daily front desk operations. You will manage schedules, train staff, and collaborate with housekeeping and F&B to ensure seamless stays for guests.

We value strong organizational skills, outstanding verbal and written communication, and a passion for hospitality.

Qualifications

• Minimum 1+ year of progressive hotel leadership experience preferred.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Strong organizational skills and flexible work schedule; be a dynamic team leader.
• Experience with Opera Cloud and HotSOS.

Responsibilities

• Support daily Front Office operations and colleague performance.
• Create and manage staff schedules to ensure appropriate coverage.
• Assist with training and ongoing development of team members.
• Process payroll and support accurate timekeeping practices.
• Provide personalized service and support for VIP guests.
• Ensure guest satisfaction goals and service standards are consistently met.
• Collaborate with other departments to deliver a seamless guest experience.
• Promote and enforce safety standards and operational procedures.

Skills

Staff scheduling

People leadership

Communication

Timekeeping

Customer service

Tools

Opera Cloud

HotSOS

Job description

Hyatt Centric Park City, tucked into the Wasatch Mountains, seeks an Assistant Operations Manager - Front Office to lead guest services and oversee daily front desk operations. You will manage schedules, train staff, and collaborate with housekeeping and F&B to ensure seamless stays for guests.

We value strong organizational skills, outstanding verbal and written communication, and a passion for hospitality.