Front Office Operations Lead — Mountain Resort

Hyatt Hotels Corporation; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Hyatt Centric Park City is seeking an energetic Assistant Operations Manager - Front Office to lead daily Front Office operations and guest service in a vibrant mountain resort setting. You will supervise staff, manage schedules, and uphold Hyatt’s high standards while delivering memorable experiences for guests.

Ideal candidates have at least 1 year of progressive hotel leadership, proven training skills, and familiarity with Opera Cloud and HotSOS to support seamless operations in a dynamic

Qualifications

• Minimum 1+ year of progressive hotel leadership experience preferred.
• Experience in training and developing colleagues of varying skill sets.
• Working experience with Opera Cloud and HotSOS.

Responsibilities

• Support daily Front Office operations and colleague performance
• Create and manage staff schedules to ensure appropriate coverage
• Assist with training and ongoing development of team members
• Process payroll and support accurate timekeeping practices
• Provide personalized service and support for VIP guests

Skills

Front Office leadership

Staff scheduling

Training & development

Guest service

Timekeeping/payroll

Tools

Opera Cloud

HotSOS

Job description

Hyatt Centric Park City is seeking an energetic Assistant Operations Manager - Front Office to lead daily Front Office operations and guest service in a vibrant mountain resort setting. You will supervise staff, manage schedules, and uphold Hyatt’s high standards while delivering memorable experiences for guests.

Ideal candidates have at least 1 year of progressive hotel leadership, proven training skills, and familiarity with Opera Cloud and HotSOS to support seamless operations in a dynamic