Front Office Operations Leader – Luxury Resort

The Kahala Hotel & Resort; East Honolulu (HI); Sur place; USD 67 000 - 69 000; Plein temps

Résumé du poste

The Kahala Hotel & Resort in Honolulu, HI seeks a Front Office Manager to oversee daily front office operations, supervise staff, and ensure exceptional guest experiences. You will coordinate room assignments, payroll, promotions and SOP maintenance while collaborating with Sales, Marketing, Accounting and IT to deliver seamless service using Opera PMS.

Requirements include 1–2 years of supervisory experience in a luxury resort, a High School Diploma, with a college degree preferred.

Qualifications

• Minimum one to two years supervisory or management experience.
• Previous experience in a first-class, medium to large resort desired.
• Three years of experience in front office operations desired.
• Opera PMS, Hotsos, Alice, Yellow Dog experience preferred.

Responsabilités

• Coordinates room assignments and group movements for check-in/check-out.
• Hires, trains, supervises, evaluates, and payroll for front office staff.
• Coordinates new packages/promotions with Sales, Marketing, Accounting, IS and other departments.
• Assists in check-in, escort and check-out processes as needed.
• Conduct daily briefings and address guest service issues.
• Ensure SOP manuals are updated, maintained and used.

Connaissances

Front office experience

Supervisory experience

Opera PMS

Hotsos

Alice

Yellow Dog

English fluency

Formation

High School Diploma

College degree in hotel mgmt

Description du poste

The Kahala Hotel & Resort in Honolulu, HI seeks a Front Office Manager to oversee daily front office operations, supervise staff, and ensure exceptional guest experiences. You will coordinate room assignments, payroll, promotions and SOP maintenance while collaborating with Sales, Marketing, Accounting and IT to deliver seamless service using Opera PMS.

Requirements include 1–2 years of supervisory experience in a luxury resort, a High School Diploma, with a college degree preferred.