Front Office Operations Lead - Assistant Manager

Hyatt Hotels Corporation; Honolulu (HI); On-site; USD 64,000 - 81,000; Full time

Benefits offered by this job

Tuition, Fitness & Wellbeing Reimburse

Cell Phone Reimbursement

Discounted Parking

Medical, Dental, Vision Insurance

401(k) and Roth IRA options

Stock Purchase Options

Paid Sick, Vacation and Holidays

Employee Assistance Program

Discounted room nights

Job summary

Hyatt Regency Waikiki Beach Resort and Spa in Honolulu seeks an Assistant Operations Manager - Front Office to lead the Front Office and PBX teams, with responsibilities for training, staff development, and scheduling. The role promotes Hyatt values and guest satisfaction while coordinating with various departments.

The position requires strong communication, organizational and supervisory skills; familiarity with hotel systems is essential, and labor relations experience is a plus.

Qualifications

• Oversee Front Office and PBX; train staff and schedule.
• Promote guest satisfaction and Hyatt values.
• Strong attention to detail and guest interaction with other departments.
• Proficiency in relevant hotel systems and data handling.
• Experience with collective bargaining dynamics is helpful.

Responsibilities

• Lead Front Office and PBX operations and staffing.
• Develop and deliver staff training and scheduling.
• Engage colleagues to ensure guest satisfaction and service quality.
• Collaborate with Rooms and other departments to optimize operations.

Skills

Verbal communication

Written communication

High energy

Motivational leadership

Customer service

Organizational skills

Interpersonal skills

Administrative skills

Communication with guests

Education

Hotel/Hospitality degree (asset)

Tools

Microsoft Word

Excel

Opera

Kronos

Saflok

Zingle

Job description

Hyatt Regency Waikiki Beach Resort and Spa in Honolulu seeks an Assistant Operations Manager - Front Office to lead the Front Office and PBX teams, with responsibilities for training, staff development, and scheduling. The role promotes Hyatt values and guest satisfaction while coordinating with various departments.

The position requires strong communication, organizational and supervisory skills; familiarity with hotel systems is essential, and labor relations experience is a plus.