Assistant Operations Manager - Front Office

Hyatt Corporation; Honolulu (HI); On-site; USD 64,000 - 81,000; Full time

Benefits offered by this job

Tuition, Fitness & Wellbeing Reimburse

Cell Phone Reimbursement

Discounted Parking

Medical, Dental, Vision Insurance

401(k) and Roth IRA options

Stock Purchase Options

Paid Sick, Vacation and Holidays

Employee Assistance Program

Discounted room nights

Job summary

Hyatt Regency Waikiki Beach Resort and Spa in Honolulu seeks an Assistant Operations Manager - Front Office to lead the Front Office and PBX teams, with responsibilities for training, staff development, and scheduling. The role promotes Hyatt values and guest satisfaction while coordinating with various departments.

The position requires strong communication, organizational and supervisory skills; familiarity with hotel systems is essential, and labor relations experience is a plus.

Qualifications

• Oversee Front Office and PBX; train staff and schedule.
• Promote guest satisfaction and Hyatt values.
• Strong attention to detail and guest interaction with other departments.
• Proficiency in relevant hotel systems and data handling.
• Experience with collective bargaining dynamics is helpful.

Responsibilities

• Lead Front Office and PBX operations and staffing.
• Develop and deliver staff training and scheduling.
• Engage colleagues to ensure guest satisfaction and service quality.
• Collaborate with Rooms and other departments to optimize operations.

Skills

Verbal communication

Written communication

High energy

Motivational leadership

Customer service

Organizational skills

Interpersonal skills

Administrative skills

Communication with guests

Education

Hotel/Hospitality degree (asset)

Tools

Microsoft Word

Excel

Opera

Kronos

Saflok

Zingle

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Assistant Operations Manager - Front Office

Hyatt Regency Waikiki Beach Resort and Spa

Hotel Operations

Entry Level Manager

Full-time

64,400.00 Yearly US Dollar (USD) pay basis

Summary

Hyatt Regency Waikiki Beach and Spa is a large complex of 1230 rooms and currently looking for an Operations Assistant Manager - Front Office to join our Rooms team. This role will have oversight of the Front Office and PBX areas. Additional responsibilities may include training, staff development and scheduling. The Assistant Operations Manager - Front Office will promote an atmosphere that engages colleagues, ensures guest satisfaction, and upholds Hyatt's values. This position requires strong attention to detail and the ability to effectively and interact with guest, other departments, and team members.

Staying true to our Regency's purpose begins with creating meaningful experiences. These experiences help build relationships and create lasting connections with our guest and colleagues. The Hyatt Regency brand has a distinct brand promise, personality and guiding principles, offering a unique and differentiated experience delivered by people who care for our guests and colleagues.

The salary range for this position is $64,400 - $80,500

• Tuition, Fitness, and Wellbeing Reimbursement - $1000 per year!
• Cell Phone and Dry-Cleaning Reimbursement
• Discounted Parking
• Medical, Dental, Vision, Flex Spending, Disability and Life Insurance Coverage
• Roth IRA and 401(K) options after meeting eligibility timeline
• Discounted Stock Purchase Options after meeting eligibility timeline
• Paid Sick, Vacation, Holiday time and 3 additional paid days off annually for whatever you choose
• Paid Family Bonding Time and Financial Adoption Assistance
• Free and discounted room nights world-wide
• Employee Assistance Program through Compsych
• Additional discounts and partnerships via PerkSpot

Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.

With more than 130,000 colleagues across more than 70 countries. Our culture is one that empowers every individual to be their best, and such authentic connection inspires the way we care for each other and for our guests.

Hyatt Regency Waikiki is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

• Refined verbal and written communication skills.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word, Excel, Opera, Kronos, Saflok andZingle
• Must have excellent organizational, interpersonal and administrative skills
• Previous experience with Collective Bargaining Agreements
• Hotel/Hospitality degree an asset
• A true desire to satisfy the needs of others in a fast-paced environment.
• Service oriented style with professional presentations skills