Front Desk Leader: Elevate Guest Experience & Growth

White Lodging; Indianapolis (IN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Benefits — starting day 1

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO)

Employee discounts

Job summary

White Lodging is hiring a Front Desk Manager to lead daily front office operations at one of our premium hotel properties in the Indianapolis area. The role emphasizes coaching and developing front desk agents and supervisors, driving guest service excellence, and delivering operational leadership across shifts.

The ideal candidate brings front office leadership experience at branded or upscale properties, a passion for service, and the ability to coach teams to exceed guest expectations while

Qualifications

• Experience leading front office in a branded hotel or upscale property.
• Proven ability to coach front desk agents and supervisors.
• Strong guest service mindset and solutions-oriented attitude.

Responsibilities

• Lead daily front office operations across all shifts.
• Provide hands-on leadership and coaching to front desk staff.
• Participate in hiring and develop a high-performing front office team.
• Model hospitality and ensure outstanding guest service at every touchpoint.
• Oversee payroll, scheduling, and financial reporting as needed.

Skills

Front Office Leadership

Guest Service Excellence

Staff Coaching

Operational Excellence

PMS Systems Proficiency

Tools

PMS software

Job description

White Lodging is hiring a Front Desk Manager to lead daily front office operations at one of our premium hotel properties in the Indianapolis area. The role emphasizes coaching and developing front desk agents and supervisors, driving guest service excellence, and delivering operational leadership across shifts.

The ideal candidate brings front office leadership experience at branded or upscale properties, a passion for service, and the ability to coach teams to exceed guest expectations while