Front Office Director: Elevate Guest Experience & Team

White Lodging; Indianapolis (IN); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Parental Leave

Paid Time Off

401(k) Match

Wellness tools

Referral bonuses

Tuition reimbursement

Travel discounts

Leadership development

Career growth

Job summary

White Lodging is seeking a Director of Front Office in Indianapolis to lead a high-performing front desk, PBX, bell, and concierge team. You will drive guest satisfaction, financial performance, and associate engagement while upholding White Lodging brand standards from check-in to departure.

You will develop strategies, mentor leaders, and partner with other departments to ensure a seamless guest experience across all touchpoints and channels.

Qualifications

• Previous front office leadership experience in a full-service hotel environment.
• Strong communication and problem-solving skills with a focus on guest and associate satisfaction.
• Ability to develop and motivate teams while managing multiple operational priorities.
• Experience with hotel systems (PMS, POS) and strong understanding of front office procedures.
• Proven ability to drive performance results and uphold hospitality standards.

Responsibilities

• Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
• Develop and implement department strategies that improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
• Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
• Collaborate with other departments to drive alignment and communication for an optimal guest experience.
• Monitor and analyze guest service scores and implement corrective actions to continuously improve results.

Skills

Front office leadership

Communication

Problem solving

Team development

Operational prioritization

PMS experience

POS systems

Tools

PMS

POS systems

Job description

White Lodging is seeking a Director of Front Office in Indianapolis to lead a high-performing front desk, PBX, bell, and concierge team. You will drive guest satisfaction, financial performance, and associate engagement while upholding White Lodging brand standards from check-in to departure.

You will develop strategies, mentor leaders, and partner with other departments to ensure a seamless guest experience across all touchpoints and channels.