Assistant Front Office Manager

Hilton Indianapolis Hotel & Suites; Indianapolis (IN); On-site; USD 45,000 - 55,000; Full time

Job summary

Hilton Indianapolis Hotel & Suites seeks a proactive hospitality professional to oversee front office operations, reservations, and guest services. You will supervise the front desk team, manage payroll, and drive profitability while delivering exceptional guest experiences.

Qualifications include a Bachelor’s degree in a related field and 1 year night audit plus 2 years front desk experience, or an equivalent combination. This is a fulltime salaried role in Indianapolis.

Qualifications

• Bachelor’s Degree in Management, Hotel Administration, Business or related field.
• Experience: minimum 1 year on night audit; 2 years in front desk operations or an equivalent combination.

Responsibilities

• Oversee front office, reservations, guest registration, bell services, telephone operations and guest accounting.
• Lead Front Desk and related departments; handle hiring, evaluations, training and development.
• Schedule staff per labor standards and occupancy forecasts.
• Maintain payroll and ensure standards of guest service quality.
• Contribute to profitability and guest satisfaction across departments; drive improvements.
• Achieve budgeted revenues/expenses; participate in annual hotel budget planning.
• Manage reservations to optimize occupancy and ADR through upselling.
• Maintain credit control procedures and security of cash/transactions.
• Address guest complaints and implement corrective actions; uphold guest interaction standards.
• Perform other duties as assigned by leadership.

Skills

Front desk operations

Night audit

Staff supervision

Education

Bachelor's degree in Management/Hotel Administration/Business

Job description

Division Hilton Indianapolis

Description

Ensure the delivery of exceptional guest services by overseeing key operational areas such as the front office, reservations, guest registration, bell services, telephone operations, and guest accounting. This role upholds established operational standards while optimizing hotel profitability.

Responsibilities

• Supervise/ lead Front Desk and departments supporting front desk as listed. Leadership duties to include: hiring, terminating, performance evaluations, training, and development.
• Schedule staff according to labor standards and forecasted occupancy.
• Maintain department daily/weekly Payroll.
• Maintain standards of guest service quality.
• Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through associate development, job engineering and quality image.
• Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
• Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.
• Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
• Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
• Receive departmental related guest complaints and ensures corrective action is taken.
• Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.
• Other duties as assigned by the leader

Education and Experience

• Bachelor’s Degree in Management, Hotel Administration, Business or related field.
• Experience Minimum 1 year experience on night audit, 2 years experience in front desk operations, OR, an equivalent combination of education and experience

This is a salary position with compensation of $50,000.00 annually.

Position Requirements

Successful completion of a background check is required prior to employment.

EOE Statement

HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.