Assistant Director of Food & Beverage — Elevate Guest Experience

Hyatt Regency; Honolulu (HI); On-site; USD 111,000 - 144,000; Full time

Benefits offered by this job

Tuition, Fitness, and Wellbeing Reimb.

Cell Phone and Dry Cleaning Reimburse.

Discounted Parking

Medical, Dental, Vision, Flex Spending

Disability and Life Insurance Coverage

Roth IRA and 401(K) options

Discounted Stock Purchase Options

Paid Sick, Vacation, Holiday time and

3 additional paid days off annually

Paid Family Bonding Time

Financial Adoption Assistance

Free and discounted room nights

Employee Assistance Program

PerkSpot discounts

Job summary

Hyatt Regency Waikiki Beach Resort and Spa in Honolulu seeks an Assistant Director of Food and Beverage to lead and elevate our banquet, restaurant, and outlet operations. You will manage front- and back-of-house F&B activities, shape budgets and marketing plans, and drive service excellence across all outlets.

The role requires progressive F&B leadership in a hotel setting and a passion for guest satisfaction, with strong people management and budget oversight skills.

Qualifications

• 4 years or more of progressive hotel Food and Beverage experience (preferably with Hyatt)
• Service oriented style with professional presentations skills
• Proven leadership skills
• Hotel/Hospitality degree preferred
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear and concise written and verbal communication skills
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Experience implementing new F&B concepts

Responsibilities

• Responsible for short and long term planning and the management of the Food and Beverage operations in the front and back of the house
• Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
• Implement and maintain F&B sales/marketing programs
• Direct and oversee development of employees
• Hire, train, empower, coach and counsel, performance and salary reviews
• Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
• Coordinate food and beverage operations with other hotel departments to ensure efficient guest service
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Implement procedures to increase guest and associate satisfaction
• Exercise quality control for both food and beverage
• Maintaining Hyatt standards of service and ensure their implementation
• Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
• Maintain communications with Corporate Staff
• Coach and counsel employees to reflect Hyatt service standards and procedures

Skills

F&B management

Leadership

Budgeting

Customer service

Communication

Education

Hospitality degree

Tools

MS Word

Excel

Job description

Hyatt Regency Waikiki Beach Resort and Spa in Honolulu seeks an Assistant Director of Food and Beverage to lead and elevate our banquet, restaurant, and outlet operations. You will manage front- and back-of-house F&B activities, shape budgets and marketing plans, and drive service excellence across all outlets.

The role requires progressive F&B leadership in a hotel setting and a passion for guest satisfaction, with strong people management and budget oversight skills.