Front Desk Lead — Guest Experience & Team Coach

Marriott Knoxville Downtown; Knoxville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

401(k) with match

Discounts on hotel services

Job summary

The Front Desk Lead role at HVMG Knoxville is dedicated to delivering exceptional guest service while guiding front desk operations and leading team members by example. You’ll train, coach, resolve issues, and ensure hotel standards are met to drive guest satisfaction and overall hotel success.

You will greet guests, handle check-ins and check-outs, answer inquiries, and share information about hotel services and local attractions.

Qualifications

• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel, and lift as required with or without accommodations.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Be the friendly, attentive face of the hotel and greet guests.
• Check guests in and out and provide information about hotel services and local attractions.
• Report to the Front Office Manager or Front Office Supervisor.
• Lead and coach team members to uphold service standards and hotel procedures.

Skills

Customer service

Communication

Leadership

Organization

Job description

The Front Desk Lead role at HVMG Knoxville is dedicated to delivering exceptional guest service while guiding front desk operations and leading team members by example. You’ll train, coach, resolve issues, and ensure hotel standards are met to drive guest satisfaction and overall hotel success.

You will greet guests, handle check-ins and check-outs, answer inquiries, and share information about hotel services and local attractions.