Front Office | Night Audit ($27.00/hour+)

Hyatt Regency; Bellevue (WA); On-site; USD 80,590,000 - 82,656,000; Full time

Benefits offered by this job

Medical insurance

Vision Insurance

Dental Insurance

401(k) & Retirement Savings Plan

Free Uniforms

Free parking

Hyatt Colleague discount program

Tuition Reimbursement

ORCA Pass subsidy

Job summary

Hyatt Regency Bellevue on Seattle's Eastside is excited to welcome our newest Night Audit to join our Front Office team. The role balances nightly revenue, ensures guest accounts are accurate, and provides exceptional service to guests during the overnight shift.

This is an on-site, hourly position at $27/hour with a $1.25 night differential, totaling $28.25/hour for overnights, with eligibility for upsells and incentives. Strong guest service and communication skills are essential for success.

Qualifications

• A true desire to satisfy others in a fast-paced environment.
• Verbal and written communication skills.
• Ability to stand for long periods of time.
• Previous front desk or night audit experience preferred.
• Flexible schedule including overnights, holidays and weekends.

Responsibilities

• Balance hotel's daily revenue and expense transactions.
• Ensure accuracy of guest accounts.
• Provide exceptional service during overnight shift.
• Perform front desk duties (check-in/out, answer phones, handle requests).

Skills

Customer service

Communication skills

Stamina standing

Front desk/night audit

Flexible schedule

Job description

As a colleague, we have you covered with amazing benefits and perks!

Organization: Hyatt Regency Bellevue on Seattle's Eastside

Summary

Hyatt Regency Bellevue on Seattle's Eastside is excited to welcome our newest friendly and reliable Night Audit to join our Front Office team. Here you will have an opportunity to be the face of our guest experience, providing a warm and welcoming first impression, and leave a lasting impression for our guests to return again and again!

As a Great Place to Work in the U.S. for thirteen years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence.

Front Office colleagues are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.

As a Night Audit, you will be responsible for balancing the hotel's daily revenue and expense transactions, ensuring the accuracy of guest accounts, and providing exceptional service to our guests during the overnight shift. You will also perform various front desk duties, such as checking guests in and out, answering phones, and handling guest requests and concerns.

This is an hourly position with a compensation of $27/hour + night differential pay of $1.25/hour, totaling $28.25/hour when scheduled to work an overnight shift.

Front Office Hosts & Night Audits are eligible to receive additional compensation based on upsells, World of Hyatt enrollments, and other incentives.

Benefits

• Medical, after 30 days of employment
• Vision Insurance
• Dental Insurance
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• Paid Time Off:
  • Full-Time Colleagues:
    • 11 days (88 hours) earned for having 0 - 3 years of service
    • 16 days (128 hours) earned for having 4 - 8 years of service
    • 21 days (168 hours) earned for having 9+ years of service
  • (6) Paid Holidays per year
  • (6) Sick Days (earned based on hours worked)
  • Compassionate Leave
  • Jury Duty Leave

Perks

• Employee Assistance Program
• Free Uniforms and Cleaning of your Uniform
• Free parking
• Discounted Rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service*
• Free colleague meals during shift
• Hyatt Colleague discount program
• Tuition Reimbursement*
• ORCA Pass subsidy*
• Eligibility requirements may apply

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,500 properties worldwide.

View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Previous experience in a hotel front desk or night audit role preferred
• Must be able to work a flexible schedule of overnights, holidays, and weekends

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or caste.