Night Auditor for InterContinental Hotel

Pyramid Global Hospitality; Bellevue (WA); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Employee discounts

Job summary

A luxury hotel company in Bellevue, WA is seeking a Night Audit Clerk to manage overnight front desk operations. The ideal candidate will have at least one year of hotel front desk experience and a high school diploma. Key responsibilities include overseeing guest check-ins, problem resolution, and ensuring proper accounting practices. This role offers $26.00 per hour, with additional benefits including health insurance and retirement plans.

Qualifications

• At least one year of hotel front desk experience as a Night Audit or similar role.
• Good working knowledge of hospitality accounting systems.
• Ability to obtain a WA Food Handler’s card within 30 days.

Responsibilities

• Oversee front desk operations and audit functions during overnight hours.
• Handle guest check-ins and check-outs and address concerns.
• Collaborate with staff to resolve guest requests and inquiries.

Skills

Hospitality accounting systems

Customer service

Sound judgment

English proficiency

Education

High School diploma or equivalent

Tools

Opera

Job description

Overview

We are seeking a detail-oriented Night Audit Clerk to join our luxury hotel team. The Night Audit Clerk will play a crucial role in overseeing front desk operations and audit functions during overnight hours, ensuring smooth and efficient service for our guests.

Every Day Is Different, But You’ll Mostly

• Assist and oversee all front desk and audit functions, on the overnight shifts.
• Balance Food & Beverage outlets and post front office accounts.
• Distribute daily reports and other requested documents.
• Follow checklists to ensure all duties are completed; sign and date each checklist nightly.
• Collaborate with staff to resolve guest requests and inquiries.
• Handle guest check-ins, check-outs, and address any issues or concerns.
• Communicate effectively with bell staff, drivers, and housekeeping.
• Manage house/cash bank and deposit keys.
• Obtain and verify essential guest information, ensuring accuracy and completeness of records.
• Assign guest rooms according to reservation requirements.
• Maintain and update the Front Desk logbook.
• Check for guest mail or messages and ensure delivery.
• Inquire about guest satisfaction and listen attentively to comments.
• Thank guests for their stay and assist with future reservations.
• Oversee the issuance of department keys and maintain a corresponding log.
• Ensure timely delivery of wake-up calls and express checkout bills.
• Be knowledgeable about hotel emergency procedures.
• Adhere to all hotel policies and procedures, including any changes.
• Perform reasonable tasks as requested by management.
• Maintain computerized hotel systems.
• Handle major guest complaints and disturbances.
• Provide training, guidance, and advice to night employees.
• Cover shifts for sick or absent employees.
• Request and manage inventory of supplies for audit staff.
• Report any discrepancies (physical, financial, or personal) to management.
• Provide in-room dining services if needed.
• Other duties as assigned.

Qualifications

• Education: High School diploma or equivalent. Any combination of education and experience that provides the required knowledge, skills, and abilities is acceptable.
• Experience: At least one year of experience working at a hotel front desk in a Night Audit, Front Desk Clerk, or similar capacity. Previous hospitality experience is required.
• Prior systems: Opera knowledge preferred but not required.
• Skills and Abilities:
• Good working knowledge of hospitality accounting systems.
• Ability to read, write, and speak English effectively.
• Sound judgment and decision-making skills.
• All employees must maintain a neat, clean, and well-groomed appearance.
• The hotel operates 24/7. Employees must be aware that shifts may change based on business needs.
• Must be able to obtain a valid WA Food Handler’s card within 30 days.

Compensation and Benefits

The compensation for this position is $26.00/Hr. - $26.00/Hr. based on qualifications and experience.

Pyramid Global Hospitality offers a comprehensive benefits program including health insurance, retirement plans, paid time off, and employee discounts. Details are outlined in the full job posting.

Location

Location: InterContinental Seattle Bellevue, within Pyramid Global Hospitality, Bellevue, WA.