Front Office Manager | Sheraton DFW Airport | Irving, TX

PM-Hospitality-Strategies,-Inc.; Irving (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Sign-on bonus

Hotel discounts

F&B discounts

Job summary

Sheraton DFW Airport in Irving, TX is seeking a Front Office Manager to lead the front desk team, ensuring smooth operations and exemplary guest service. You will oversee registration, checkout, and staff scheduling while coaching your team to deliver outstanding hospitality.

This role requires hotel leadership experience and a people-focused approach. A sign-on bonus is offered along with hotel and F&B discounts, plus competitive pay for a dynamic growing hotel company.

Qualifications

• Two years in hotels and an additional two years in a hotel leadership position (Manager+).
• People-person who can coach, mentor and build a team.
• Experience delivering guest services and leading front-office operations.

Responsibilities

• Oversee day-to-day front desk operations and related functions.
• Provide business perspective to enhance guest services and decisions.
• Oversee guest registration and check-out processes.
• Manage, train, and schedule Front Office staff.
• Coordinate night audit, group billing, supplies, and cross-department communication.
• Serve as liaison between General Manager and staff.

Skills

Leadership

Team coaching

Guest services

Staff scheduling

Communication

Job description

Front Office Manager | Sheraton DFW Airport | Irving, TX

Job Category: Front Desk

Requisition Number: FRONT019931

• Posted : October 7, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Sheraton DFW Airport Hotel
Irving, TX 75063, USA

Description

SIGN-ON BONUS: $500 after successfully completing your first 90 days of employment!

What You’ll Do:

You will be at the center of the hotel's universe - the front office. You will have the responsibility of leading the front desk team so it runs smoothly and effectively. As a creative and dynamic leader, your passion for hospitality will inspire your team to better cater to guest needs and ensure their return. You will combine business expertise and managerial experience to enhance the ability of your team and provide quality service.

On a daily basis you will be responsible for:

• Overseeing the day-to-day operations of the front desk and associated functions. Ensure adherence to established procedures for all related activities by all supervised functions and personnel.
• Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services, understanding that extraordinary service and business decisions are not mutually exclusive.
• Overseeing and participating in guest registration and check out.
• Managing, training, and scheduling the Front Office staff
• Carrying out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office.
• Acting as a liaison between General Manager and staff

Where You’ve Been:

We’re looking for someone who has worked in hotels for at least two years and has an additional two years in a hotel leadership position (Manager+). Being a people-person is a must as you’ll be working with others constantly. You'll have some experience in coaching, mentoring, and teambuilding.

When You’re Here:

Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.