Operations Manager Fairfield & TownePlace Forrest City, AR

Hotel Equities; Forrest City (AR); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Vacation & Holiday Pay

Same-day pay available

401(k)

Employee Assistance Program

Job summary

A hospitality management company in Forrest City, AR, is seeking an Operations Manager for the Fairfield Inn and TownePlace Suites. The role involves managing the primary hotel functions, including Front Office and Housekeeping, and ensuring compliance with company standards while addressing guest needs. Candidates should have a High School diploma and experience in hospitality management. The position offers a full-time contract with benefits such as vacation pay and employee assistance programs.

Qualifications

• Experience with major hotel chains (Marriott, Hilton, etc.) is a plus.
• Ability to maintain operational compliance with company programs.
• Strong problem-solving and reasoning abilities.

Responsibilities

• Manage Front Office, Housekeeping, Laundry, and F&B operations.
• Handle guest complaints to ensure satisfaction.
• Develop and implement the annual budget and business plan.

Skills

Advanced knowledge of hospitality and business management

Excellent communication skills

Analytical skills

Decision making

Education

High School diploma / Secondary qualification or equivalent

Job description

Operations Manager Fairfield & TownePlace Forrest City, AR

Hotel Equities is seeking an Operations Manager to oversee Front Office, Housekeeping, Laundry, and F&B operations at the Fairfield Inn and TownePlace Suites in Forrest City, AR.

Base pay range

$40,000.00/yr - $42,000.00/yr

Job Purpose

Plan and manage the hotel’s primary functions—Front Office, Housekeeping, Laundry, and F&B—to achieve guest, employee, corporate, and owner satisfaction while meeting/exceeding financial goals. Responsibilities include short‑ and long‑term planning, day‑to‑day operations, budgeting, marketing planning, and maintaining compliance with SOPs and all applicable laws.

• Manage Human Resources: attract, retain, and motivate staff; hire, train, coach, conduct performance and salary reviews, and resolve personnel issues.
• Develop and implement the annual budget, business/marketing plan, forecasts, and objectives.
• Ensure operational compliance with company programs, local policies, safety regulations, and federal/state/local laws.
• Handle guest complaints to maintain high satisfaction and quality.
• Coordinate emergency procedures and train Departmental Ambassadors for safety and asset protection.
• Promote accident prevention to minimize liabilities.
• Maintain front‑ and back‑house sanitation and safety to protect assets.
• Act as Acting General Manager in the GM’s absence.

Qualifications and Requirements

High School diploma / Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.

This job requires the ability to perform the following:

• Advanced knowledge of hospitality and business management.
• Working knowledge of major hotel areas and skill to integrate and communicate information.
• Analytical skills to improve practices and develop new approaches.
• Decision making within general policies with GM guidance.
• Excellent communication skills with ambassadors and guests.
• Strong spoken and written skills for reports, policies, and procedures.
• Vision for inspection and assessment of the hotel environment.
• Mobility to walk front and back sections of the hotel.

Other

• Passion for people and service.
• Strong communication skills for guest and employee interaction.
• Reading and writing abilities for paperwork and information updates.
• Basic math skills for cash or credit handling.
• Problem‑solving, reasoning, motivation, and training abilities.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Amazing Benefits At A Glance

• Team Driven and Values Based Culture
• Vacation & Holiday Pay
• Same‑day pay available
• Employee Assistance Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Flexible spending account
• Life insurance
• Parental leave
• Referral program

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Hospitality