Assistant Front Office Manager

The Watergate Hotel; Washington (District of Columbia); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

The Watergate Hotel in Washington, DC seeks an experienced Front Office Manager to lead guest services at a luxury urban resort along the Potomac.

You will supervise Guest Service Agents, maintain standards, manage daily reports, and ensure VIP welcome and smooth arrivals and departures.

Excellent English, 3+ years Front Office, strong communication, ability to multitask, and collaboration with other departments are required.

Qualifications

• 3+ years of Front Office experience
• Reading, writing and oral proficiency in English
• Excellent overall communication skills
• Able to multi-task

Responsabilités

• Operate the Front Office properly, efficiently and with profitability
• Supervise and assist Guest Service Agents with their duties
• Ensure a warm and genuine arrival and departure experience
• Maintain a Front Office information folder with up-to-date information on rates, promotional programs, special benefit cards etc.
• Ensure that all Guest Service Agents are groomed according to hotel standards
• Maintain all department files and ensure that paperwork is kept to a minimum
• Ensure that sufficient stationary is available for the daily operation
• Serve as the Manager on Duty and available to guests at all times
• Ensure proper staffing at all times
• Compile and maintain the daily Manager on Duty report
• Ensure accurate communication of information and guest requests to all relevant departments
• Personally welcome VIP as well as repeat guests; recognize and anticipate their individual needs
• Perform aspects of human resources and training functions, including counselling, coaching, training, disciplinary actions, etc., for Guest Service Agents
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff
• Identify quality improvement trends and effectively communicates issue to the Director of Front Office Operations
• Handle all guest complaints and comments relating to the department tactfully
• Cooperate and coordinate teamwork with other departments
• Perform any other reasonable duties as required by the Director of Front Office or Front Office Manager

Connaissances

Front Office experience

Customer service

Communication skills

Multi-tasking

Description du poste

Job Description

Job Description

The HotelStep inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.

Location

The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer.

General Duties and Responsibilities

• Operate the Front Office properly, efficiently and with profitability
• Supervise and assist Guest Service Agents with their duties
• Ensure a warm and genuine arrival and departure experience
• Maintain a Front Office information folder with up-to-date information on rates, promotional programs, special benefit cards etc.
• Ensure that all Guest Service Agents are groomed according to hotel standards
• Maintain all department files and ensure that paperwork is kept to a minimum
• Ensure that sufficient stationary is available for the daily operation
• Serve as the Manager on Duty and available to guests at all times
• Ensure proper staffing at all times
• Compile and maintain the daily Manager on Duty report
• Ensure accurate communication of information and guest requests to all relevant departments
• Personally welcome VIP as well as repeat guests; recognize and anticipate their individual needs
• Perform aspects of human resources and training functions, including counselling, coaching, training, disciplinary actions, etc., for Guest Service Agents
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff
• Identify quality improvement trends and effectively communicates issue to the Director of Front Office Operations
• Handle all guest complaints and comments relating to the department tactfully
• Cooperate and coordinate teamwork with other departments
• Perform any other reasonable duties as required by the Director of Front Office or Front Office Manager

Experience and Requirements

• 3 years+ of Front Office experience
• Reading, writing and oral proficiency in English.
• Excellent overall communication skills
• Able to multi-task