Front Office Manager — Lead Guest Experience & Team

Davidson Hospitality Group; Newport (RI); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Teledoc service

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Drug free workplace

Job summary

Hotel Viking in Newport, Rhode Island, seeks a Front Office Manager to lead our busy front desk and guest services teams. You will ensure seamless check-in/check-out, train staff, and collaborate with housekeeping, food & beverage, and sales to enhance guest experiences.

Candidates should have 2+ years of front desk supervisory experience, strong leadership and communication skills, and be fluent in English.

Qualifications

• 2+ years of experience in hotel front desk management/supervisory operations or related field.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Read, write and speak English fluently.
• Proficient in hotel management software and Microsoft Office.
• Prior cash handling experience necessary.
• Ability to work flexible hours, including weekends and holidays as needed.

Responsibilities

• Lead front desk operations to ensure top-notch guest service and smooth daily operations.
• Oversee a team of front desk agents and coordinate with other departments.
• Manage HR functions: recruitment, orientation, training, coaching, performance reviews, recognition.

Skills

Front desk management

Leadership

Communication

Customer service

English fluency

Tools

Opera PMS

Micros

Microsoft Office

Job description

Hotel Viking in Newport, Rhode Island, seeks a Front Office Manager to lead our busy front desk and guest services teams. You will ensure seamless check-in/check-out, train staff, and collaborate with housekeeping, food & beverage, and sales to enhance guest experiences.

Candidates should have 2+ years of front desk supervisory experience, strong leadership and communication skills, and be fluent in English.