Front Office Manager: Inspire Teams, Elevate Guest Service

Endeavor Hospitality Group; New York (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

Endeavor Hospitality Group is seeking a Front Desk Supervisor for the Courtyard Marriott in Hudson Yards, NYC. You will inspire and lead Front Desk Agents to deliver exceptional guest experiences and maintain top-tier service scores.

The role emphasizes training, developing the team, ensuring COPs are followed, and fostering a collaborative, energetic work culture in a bustling hotel.

Qualifications

• Minimum of 2 years of customer service experience.
• 1–2 years of prior management or supervisory experience.
• Strong attention to detail and excellent organizational skills.
• Marriott brand experience is a plus.

Responsibilities

• Inspire and lead Front Desk Agents to deliver exceptional guest experiences and drive top-tier service scores.
• Foster a positive and engaged front office culture through training, development, and team-building opportunities.
• Ensure all team members understand and follow Consistent Operating Procedures (COPs).
• Promote a collaborative, friendly work environment with strong team morale and effective communication.

Skills

Customer service

Management experience

Attention to detail

Marriott experience

Job description

Endeavor Hospitality Group is seeking a Front Desk Supervisor for the Courtyard Marriott in Hudson Yards, NYC. You will inspire and lead Front Desk Agents to deliver exceptional guest experiences and maintain top-tier service scores.

The role emphasizes training, developing the team, ensuring COPs are followed, and fostering a collaborative, energetic work culture in a bustling hotel.