Front Office Manager (Hotel Terra)

Noble House Hotels & Resorts; Jackson (WY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefits + 401(k)

Flexible schedules

Fitness center access

Bus pass

Employee shift meal

Spa discounts

Restaurant discounts (Spur)

Retail discounts

Room rate discounts

Ski pass discounts

Shared ski pass

Ski-in, ski-out access

Job summary

Noble House Hotels & Resorts is seeking a Front Office Manager to lead the Front Office and Concierge teams at Hotel Terra. You will ensure outstanding guest experiences, promote teamwork, and participate in all frontline operations including check-in, check-out, and reservations to meet daily objectives.

Ideal candidates bring at least two years' experience at a 132-room property, strong hiring and coaching skills, and a proactive, reliable mindset aligned with the hotel’s service culture.

Qualifications

• Minimum of two years of experience in a similar size hotel (132 rooms) and leading a team of 12.
• Full-service hotel experience preferred, upscale independent property experience desired.
• Strong hiring, training and coaching skills.
• Dependable, organized with a positive, can-do mindset.
• Take ownership of tasks and accept manager feedback for growth.

Responsibilities

• Oversee Front Office and Concierge departments; uphold high service standards.
• Promote unity and teamwork across the department.
• Assist in check-in, check-out, reservations and activities as needed.
• Communicate with guests professionally, courteously and helpfully.
• Manage Front Office teams to maximize guest experience and achieve daily objectives.

Skills

Team leadership

Guest service excellence

Hiring and training

Organized and reliable

Ownership and accountability

Job description

Description

Nestled right at the base of Jackson Hole Mountain Resort in Teton Village, a few miles from Grand Teton National Park and Yellowstone National Park, our 4-diamond hotels attract guests from around the world. Check out our top-rated restaurant, Spa and join our entrepreneurial, fun-spirited team!

Description

Nestled right at the base of Jackson Hole Mountain Resort in Teton Village, a few miles from Grand Teton National Park and Yellowstone National Park, our 4-diamond hotels attract guests from around the world. Check out our top-rated restaurant, Spa and join our entrepreneurial, fun-spirited team!

The Job

As our Front Office Manager, you oversee the responsibilities of the Front Office and Concierge’s Department. Maintain high standards in all aspects of internal and external service and embrace the Hotel Terra service culture. Promote, develop and maintain unity and teamwork throughout the department. Actively participate in all aspects of Front Office operations, including assisting in check in, check out, reservations and activities. Communicate with guests in a professional, courteous and helpful manner. Manage Front Office and Concierge teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives.

The Offer

• Competitive Medical Benefits Package and 401(k)
• Competitive Wages and Flexible Schedules
• Complimentary Fitness Center Access, Bus Pass, and Employee Shift Meal
• Discounts at our Spas, Spur Restaurant & Bar, and Retail Stores
• Discounts on Noble House Hotels & Resorts Room Rates
• Discounts on Ski Passes
• Shared Transferable Ski Pass
• Onsite Ski-in, Ski-out, and Ski Storage
• Rules and restrictions apply to all employee benefits and perks

Requirements

• Have a minimum of two years of experience in a similar size hotel (132 rooms) and leading a team of 12. We look for candidates with full-service hotel experience, preferable in an upscale independent hotel.
• Have a keen sense for hiring, training and coaching great people. So they can provide top notch service to our guests.
• Are dependable, organized and have a positive, can-do mindset. When things don't go as planned, your team can count on you!
• Take ownership of your tasks and feedback from your manager so you can continue to grow.

Hotel Terra is part of Noble House Hotels & Resorts: a curated collection of 20 unique hotels around the USA, distinctly unique in location and soul. Our best performers are independent thinkers, get creative and make decisions without too many corporate SOPs. They tend to be goal-oriented, financially sound, with a fair amount of grit. We look for people with high integrity and a positive, flexible mindset. Our properties are not one-size-fits-all. And neither are our people.

Work in a beautiful place with endless opportunities for world class recreation.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.