Front Desk Supervisor (Hotel Terra)

Noble House Hotels & Resorts; Jackson (WY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Flexible schedules

Fitness center access

Ski passes

Employee meals

Discounts

Job summary

Noble House Hotels & Resorts is seeking a Front Desk Supervisor for our Jackson, WY properties. You will work beside your team to ensure the smooth arrival and departure of guests and deliver outstanding service at the front desk, with peak-time valet support as needed.

Ideal candidates bring experience with a similar-sized hotel (132 rooms), strong hiring and coaching skills, and a take-charge attitude to keep operations running smoothly and guests satisfied.

Qualifications

• Have experience in a similar size hotel (132 rooms) and leading a team of 8. We look for candidates with full-service hotel experience, preferable in an upscale independent hotel.
• Have a keen sense for hiring, training and coaching great people. So they can provide top notch service to our guests.
• Are dependable, organized and have a positive, can-do mindset. When things don't go as planned, your team can count on you!
• Take ownership of your tasks and feedback from your manager so you can continue to grow.

Responsibilities

• Provide the ultimate arrival, departure and guest service experience with your team.
• Welcome guests, check-in and check-out, and assist valet during peak times.
• Assist with scheduling and administrative tasks as needed.

Skills

Team leadership

Guest service

Hiring & training

Organization

Job description

Description

Nestled right at the base of Jackson Hole Mountain Resort in Teton Village, a few miles from Grand Teton National Park and Yellowstone National Park, our 4-diamond hotels attract guests from around the world. Check out our top-rated restaurant, Spa and join our entrepreneurial, fun-spirited team!

The Job

As Front Desk Supervisor you work side by side with your team in providing the ultimate arrival, departure and guest service experience. In a day's work, you welcome guests, check-in and out, and assist valet during peak times. You also assist with scheduling and administrative tasks as needed.

The Offer*

In return we offer our new Front Desk Supervisor:

• Competitive Medical Benefits Package and 401(k)


• Competitive Wages and Flexible Schedules


• Complimentary Fitness Center Access, Bus Pass, and Employee Shift Meal


• Discounts at our Spas, Spur Restaurant & Bar, and Retail Stores


• Discounts on Noble House Hotels & Resorts Room Rates


• Discounts on Ski Passes


• Shared Transferable Ski Pass


• Onsite Ski-in, Ski-out, and Ski Storage


• Rules and restrictions apply to all employee benefits and perks

Requirements

To be successful as our new Front Desk Supervisor you:

• Have experience in a similar size hotel (132 rooms) and leading a team of 8. We look for candidates with full-service hotel experience, preferable in an upscale independent hotel.


• Have a keen sense for hiring, training and coaching great people. So they can provide top notch service to our guests.


• Are dependable, organized and have a positive, can-do mindset. When things don't go as planned, your team can count on you!


• Take ownership of your tasks and feedback from your manager so you can continue to grow.

Hotel Terra and Teton Mountain Lodge is part of Noble House Hotels & Resorts: a curated collection of 20 unique hotels around the USA, distinctly unique in location and soul. Our best performers are independent thinkers, get creative and make decisions without too many corporate SOPs. They tend to be goal-oriented, financially sound, with a fair amount of grit. We look for people with high integrity and a positive, flexible mindset. Our properties are not one-size-fits-all. And neither are our people. Work in a beautiful place with endless opportunities for world class recreation.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.