Front Office Manager (Hotel Terra)

Hotel Terra Jackson Hole; Jackson (WY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Benefits Package

401(k)

Flexible Schedules

Fitness Center Access

Bus Pass

Employee Shift Meal

Spas Discounts

Restaurant & Bar Discounts

Retail Store Discounts

Noble House Hotels & Resorts Discounts

Ski Pass Discounts

Shared Ski Pass

Ski-in/Ski-out

Ski Storage

Job summary

Hotel Terra Jackson Hole, nestled at the base of Jackson Hole Mountain Resort, seeks a Front Office Manager to lead Front Office and Concierge operations in a luxury, guest-focused environment.

You will oversee check-in/check-out, reservations and activities, while maintaining high service standards and fostering teamwork across the department. Strong leadership and a passion for hospitality are essential.

Qualifications

• Two years of experience in a similar size hotel (132 rooms) and leading a team of 12.
• Keen sense for hiring, training and coaching great people.
• Dependable, organized with a positive, can-do mindset.
• Able to take ownership of tasks and feedback to grow.

Responsibilities

• Oversee Front Office and Concierge departments and maintain high service standards.
• Assist in check-in/check-out, reservations and guest activities.
• Communicate with guests in a professional, courteous, and helpful manner.
• Manage teams to maximize guest experience and achieve daily objectives.

Skills

Leadership

Hiring & Training

Organization

Accountability

Job description

Description

Nestled right at the base of Jackson Hole Mountain Resort in Teton Village, a few miles from Grand Teton National Park and Yellowstone National Park, our 4-diamond hotels attract guests from around the world. Check out our top-rated restaurant, Spa and join our entrepreneurial, fun-spirited team!

The Job

As our Front Office Manager, you oversee the responsibilities of the Front Office and Concierge’s Department. Maintain high standards in all aspects of internal and external service and embrace the Hotel Terra service culture. Promote, develop and maintain unity and teamwork throughout the department. Actively participate in all aspects of Front Office operations, including assisting in check in, check out, reservations and activities. Communicate with guests in a professional, courteous and helpful manner. Manage Front Office and Concierge teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives.

The Offer

In return we offer our new Front Office Manager:

• Competitive Medical Benefits Package and 401(k)
• Competitive Wages and Flexible Schedules
• Complimentary Fitness Center Access, Bus Pass, and Employee Shift Meal
• Discounts at our Spas, Spur Restaurant & Bar, and Retail Stores
• Discounts on Noble House Hotels & Resorts Room Rates
• Discounts on Ski Passes
• Shared Transferable Ski Pass
• Onsite Ski-in, Ski-out, and Ski Storage

*Rules and restrictions apply to all employee benefits and perks

Requirements

To be successful as our new Front Office Manager you:

• Have a minimum of two years of experience in a similar size hotel (132 rooms) and leading a team of 12. We look for candidates with full-service hotel experience, preferable in an upscale independent hotel.
• Have a keen sense for hiring, training and coaching great people. So they can provide top notch service to our guests.
• Are dependable, organized and have a positive, can-do mindset. When things don't go as planned, your team can count on you!
• Take ownership of your tasks and feedback from your manager so you can continue to grow.

Hotel Terra is part of Noble House Hotels & Resorts: a curated collection of 20 unique hotels around the USA, distinctly unique in location and soul. Our best performers are independent thinkers, get creative and make decisions without too many corporate SOPs. They tend to be goal-oriented, financially sound, with a fair amount of grit. We look for people with high integrity and a positive, flexible mindset. Our properties are not one-size-fits-all. And neither are our people.

Work in a beautiful place with endless opportunities for world class recreation. Apply today!