Concierge Supervisor

Hotel Terra Jackson Hole; Jackson (WY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive Medical Benefits Package

401(k)

Complimentary Fitness Center Access

Employee Shift Meal

Discounts at Spas, Restaurant, and Retail Stores

Discounts on Noble House Hotels & Resorts Room Rates

Discounts on Ski Passes

Onsite Ski-in, Ski-out, and Ski Storage

Job summary

Hotel Terra Jackson Hole in Wyoming seeks a Concierge Supervisor to oversee the Concierge staff and manage local vendor relationships. The role involves providing training, maintaining efficient desk operations, and ensuring a high level of customer service. Ideal candidates will have knowledge of area attractions and a reliable, positive attitude. The position offers competitive wages, medical benefits, and various discounts. This role is crucial in enhancing guest experiences at our 4-diamond hotel.

Qualifications

• Extensive knowledge of local businesses, area attractions, and community events.
• Eager to learn and take pride in your work.
• Reliable, flexible mindset, and a positive attitude.
• Prior administrative experience.

Responsibilities

• Supervises the Concierge Staff under the Front Office Manager.
• Maintains correspondence with local vendors.
• Provides training and handles day-to-day activities of the Concierge Desk.

Skills

Knowledge of local businesses

Administrative experience

Positive mindset

Job description

Nestled right at the base of Jackson Hole Mountain Resort in Teton Village, a few miles from Grand Teton National Park and Yellowstone National Park, our 4-diamond hotels attract guests from around the world. Check out our top-rated restaurant, Spa and join our entrepreneurial, fun-spirited seasonal and year-round team!

The Job

The Concierge Supervisor position handles supervision of the Concierge Staff under the Front Office Manager and will also be responsible for maintaining correspondence with local vendors. In addition, as Lead Concierge, the Candidate will provide training, create literature, and handle day to day activities of the Concierge Desk by communicating and arranging third party activities, transportation, and dining requests, among other duties.

The Offer

• Competitive Medical Benefits Package and 401(k)
• Competitive Wages and Flexible Schedules
• Complimentary Fitness Center Access, Bus Pass, and Employee Shift Meal
• Discounts at our Spas, Spur Restaurant & Bar, and Retail Stores
• Discounts on Noble House Hotels & Resorts Room Rates
• Discounts on Ski Passes
• Shared Transferable Ski Pass
• Onsite Ski-in, Ski-out, and Ski Storage

Requirements

• Extensive knowledge of local businesses, area attractions, and community events.
• Are eager to learn and take pride in your work.
• Are reliable, have a flexible mind-set and like to smile.
• Have prior administrative experience.

Hotel Terra and Teton Mountain Lodge is part of Noble House Hotels & Resorts: a curated collection of 20 unique hotels around the USA, distinctly unique in location and soul. Our best performers are independent thinkers, get creative and make decisions without too many corporate SOPs. They tend to be goal-oriented, financially sound, with a fair amount of grit. We look for people with high integrity and a positive, flexible mindset. Our properties are not one-size-fits-all. And neither are our people.

Employees must fulfill their performance standards for this position and comply with the policies, rules and procedures of Hotel Terra & Teton Mountain Lodge, including those set out in the employee handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. The job description and duties of this position are subject to change, modification and addition as deemed necessary by Hotel Terra & Teton Mountain Lodge. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by Supervisors, Managers or other Hotel Terra & Teton Mountain Lodge officials.