Front Office Manager(Holiday Inn Express Georgetown Ky)

Rainmaker Hospitality; Georgetown (KY); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Paid training

Health, dental, and vision

Job summary

Rainmaker Hospitality is seeking a proactive Front Office Manager for the Holiday Inn Express Georgetown North, located at 140 Osborne Way, Georgetown, KY. Lead daily front desk operations, mentor staff, and drive guest satisfaction while partnering with the General Manager to enhance financial performance and brand compliance.

The role requires 2–3 years in hotel guest services/operations, a high school diploma (Associate/Bachelor’s preferred in Hospitality or Business).

Qualifications

• 2–3 years of progressive hotel guest service/operations experience.
• High school diploma required; higher education recommended in Hospitality or Business Administration.

Responsibilities

• Oversee daily front desk operations (check-ins/outs, registrations, cash handling).
• Collaborate with housekeeping, maintenance and breakfast teams to ensure readiness.
• Recruit, train, schedule and mentor front office staff.
• Resolve guest feedback and maintain high guest satisfaction scores.
• Assist GM with labor budgeting and inventory control.
• Ensure compliance with IHG QA standards, safety and audit requirements.

Skills

Leadership

Problem solving

Communication

Education

Associate’s or Bachelor’s in Hospitality/Business Admin

Job description

Front Office Manager Company: Rainmaker Hospitality Property: Holiday Inn Express Lexington- North Georgetown Location: 140 Osborne Way Georgetown KY 40324 Position Type: Full-Time Job Summary Rainmaker Hospitality is seeking an energetic, hands-on Front Office Manager to join our team at our Holiday Inn Express in beautiful Georgetown KY. In this vital leadership role, you will oversee daily front office workflows, manage guest service standards, and coordinate department operations to ensure our guests experience signature IHG service. You will work closely with the General Manager to drive financial performance, maintain brand compliance, and mentor a dedicated team.

Key Responsibilities

• Front Office Leadership: Supervise daily front desk operations, including check-ins, check-outs, guest registrations, and cash handling accuracy.
• Cross-Department Collaboration: Partner smoothly with housekeeping, maintenance, and breakfast teams to guarantee room readiness and flawless daily workflows.
• Team Management: Recruit, train, schedule, and mentor team members, fostering a positive, high-morale work culture.
• Guest Satisfaction: Proactively resolve guest feedback and maintain top-tier customer satisfaction and cleanliness scores.
• Operational & Financial Support: Assist the General Manager with labor budget management, inventory control, and vendor invoice tracking.
• Brand Compliance: Ensure strict adherence to IHG Quality Assurance (QA) standards, safety protocols, and audit requirements.

Qualifications & Requirements

• Experience: Minimum of 2 to 3 years of progressive hotel guest service/operations experience.
• Education: High school diploma required; Associate's or Bachelor's degree in Hospitality or Business Administration is Recommended, (experience Matters).
• Skills: Strong leadership, problem-solving, and communication skills in fluent English.
• Availability: Flexible schedule required, including availability to work weekends and holidays as hotel demands require.

What We Offer:

• Paid training
• Health, dental, and vision benefit options
• Opportunities for career growth within Rainmaker Hospitality's growing portfolio of properties

Rainmaker Hospitality is an Equal Opportunity Employer.