Spa Receptionist — Guest Experience & Reservations

Hyatt Hotels Corporation

Park City (UT)

On-site

USD 19,286 - 27,552

Full time

14 days+

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Benefits offered by this job

Free room nights

Medical, dental, and vision insurance

401K with company match

Free employee meal during shift

Generous paid time off

Employee stock purchase plan

Excellent training and development

Job summary

Hyatt Regency Hill Country Resort and Spa in San Antonio, TX, is seeking a Spa Receptionist to be the calm ambassador at the front desk. You will manage reservations, check guests in/out, process payments, and provide knowledgeable recommendations on spa services and products.

Join a team dedicated to wellness and exceptional guest care, maintaining a tranquil lobby and seamless spa experience from arrival to departure.

Qualifications

Previous experience as a receptionist, front desk, or customer service role (spa or hospitality experience preferred).
Sales experience and ability to confidently recommend products and services.
Ability to maintain professionalism while handling sensitive guest situations.
Strong problem-solving and conflict-resolution skills.
Self-motivated with the ability to work independently and as part of a team.

Responsibilities

Complete daily opening, shift-change, and closing checklists accurately.
Opening and Closing the spa reception & spa amenities.
Greet all guests with a friendly, calm, and professional demeanor.
Manage appointment bookings, confirmations, and cancellations efficiently via phone, in person, & email.
Monitor daily appointment schedules and assist with maximizing provider utilization and treatment room occupancy.
Post updated appointments to our provider channel to ensure proper communication within the spa reception & spa providers team.
Communicate special guest requests, preferences, allergies, and concerns to spa providers and leadership.
Check guests in and out of Agaci Spa.
Give guests tours of Agaci Spa locker rooms/facilities.
Handle guest amenity preparation and special occasion arrangements when applicable.
Resolve guest concerns and service recovery situations professionally and promptly.
Process payments, and handle billing inquiries, and generate invoices for guests’ spa services and retail purchases.
Upsell spa services, enhancements, packages, and retail products to meet spa revenue goals.
Provide knowledgeable recommendations on spa treatments and retail products.
Maintain knowledge of current spa promotions, services, pricing, policies, and facility updates.
Maintain a clean, organized, and tranquil front desk and lobby area.
Support the spa team in ensuring a seamless and relaxing guest experience.
Assist spa attendants with tidiness of locker rooms and waiting areas, help with attendant laundry/supplies, as needed.
Assist with inventory counts, retail stock replenishment, and reporting low inventory levels to management.
Keep Retail shelves stocked & clean at all times.
Sweep and Mop the lobby/reception area as needed.
Assist spa providers with room flips as needed when providers don’t have enough time to flip on their own or last‑minute schedule changes.
Work close with spa attendants and spa providers to ensure a relaxing guest experience.
Ensure compliance with all spa, hotel, health, safety, and sanitation standards.
Participate in team meetings, trainings, and ongoing professional development opportunities.
Promote wellness and self-care through thoughtful communication and service.