Front Office Manager: Guest Experience & Team Leader

Agate Beach Inn & Sea Glass Bistro; Newport (OR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, and Vision Insurance

Paid Time Off & Holidays

Employee Room Discounts

Job summary

Best Western Plus Agate Beach Inn – Newport, Oregon is seeking a Front Office Manager to lead and support the front desk team, ensuring smooth daily operations and exceptional guest experiences. You’ll oversee reservations, guest services, reporting, budgeting, and coordinate front desk activities.

The ideal candidate has strong customer service mindset and proven leadership in hotel settings, with a focus on maximizing occupancy and revenue while maintaining professional standards.

Qualifications

• Associate degree or 5+ years of related experience.
• Strong customer service and leadership skills.
• Solid computer and math abilities (basic geometry and algebra).
• Excellent communication, organization, and problem-solving skills.
• Prior hotel experience preferred.

Responsibilities

• Supervise and support all front desk operations and staff
• Anticipate and resolve guest concerns promptly and professionally
• Maximize occupancy and room revenue through effective oversight

Skills

Customer service

Leadership

Communication

Organization

Problem solving

Hotel experience

Education

Associate degree

Job description

Best Western Plus Agate Beach Inn – Newport, Oregon is seeking a Front Office Manager to lead and support the front desk team, ensuring smooth daily operations and exceptional guest experiences. You’ll oversee reservations, guest services, reporting, budgeting, and coordinate front desk activities.

The ideal candidate has strong customer service mindset and proven leadership in hotel settings, with a focus on maximizing occupancy and revenue while maintaining professional standards.